I hate the Apple store.
The first time I got my macbook pro fixed due to a malfunctioning CD drive, when I picked it up they had snapped the plastic seam and my computer was not staying shut. They ended up having to replace the entire keyboard and I had to wait for the part to come in.
I was having problems with my screen waking up after sleep and my isight camera did not work all the time. I was out of warranty so this repair would cost me $310. I came into pick this one up and the screen was not right so they said they'd replace it. They did it very quickly and also gave me half off the $310 which was very nice. The original fixed had cleared my computer, but that was not an issue as I have a back up. I haven't had time to reimage the computer until this evening. I turned it on and when I spun it around to plug in my hard drive I noticed something peculiar. Behind the apple logo, on the inside of the computer, is a sticker. A what? (the Genius asks me on the phone) A sticker. Maybe a price tag or a part number. Illuminated very nicely by the soft glow of the Apple logo is a sticker.
I'm furious and frustrated. The part that bothers me the most is that when I turned it on at the store to see if the screen was ok the back of the computer was facing three or four employees and its OBVIOUS something is wrong there and nobody said anything. I don't feel I should have to inspect my computer for ridiculous things like broken binding or stickers on the inside. Things that those so called 'Genius' people should look for. This isn't about platform, I love my computer, this is about quality of customer service and it is really lacking.
/not proofread.
I was having problems with my screen waking up after sleep and my isight camera did not work all the time. I was out of warranty so this repair would cost me $310. I came into pick this one up and the screen was not right so they said they'd replace it. They did it very quickly and also gave me half off the $310 which was very nice. The original fixed had cleared my computer, but that was not an issue as I have a back up. I haven't had time to reimage the computer until this evening. I turned it on and when I spun it around to plug in my hard drive I noticed something peculiar. Behind the apple logo, on the inside of the computer, is a sticker. A what? (the Genius asks me on the phone) A sticker. Maybe a price tag or a part number. Illuminated very nicely by the soft glow of the Apple logo is a sticker.
I'm furious and frustrated. The part that bothers me the most is that when I turned it on at the store to see if the screen was ok the back of the computer was facing three or four employees and its OBVIOUS something is wrong there and nobody said anything. I don't feel I should have to inspect my computer for ridiculous things like broken binding or stickers on the inside. Things that those so called 'Genius' people should look for. This isn't about platform, I love my computer, this is about quality of customer service and it is really lacking.
/not proofread.