Ah, how I love thee, customer service.
Okay, so I work CS for a company that sells theatre tickets. We actually have really good customer service and pride ourselves on that. Here is a "special" case I dealt with today, and this is all verbatim since it was all done via e-mail:
Disgruntled customer: "There is a group of us attending the comedy show and we would like to be seated together...is this possible?"
Me: "That is actually a general admission event, so seating will be offered on a first-come, first-served basis. You may wish to arrive early with your whole group to get the best seats possible - I hope you have a great time!"
Nice, right? Well, then she sends me this...
DC: "On your website it said to e-mail you and see what you could offer which sounds like to me you offer, nothing? is that correct?"
Me: "I'm sorry, I don't quite know what you mean by offer - since this is a general admission event, there is nothing we can request from the venue since seating is first-come, first-served. If you purchase tickets on our site they are guaranteed, however. Thanks!"
It gets worse...
DC: "this is what is listed on your website:
For events with assigned seating, as long as you buy your seats in one transaction, they will be together. If you buy your tickets in multiple transactions, email us to request that you be grouped together. We'll put a note on the order and the venue will do its best to accommodate.
Then I e-mail you as directed and you state there is nothing you can do. Great advertising!"
So, by this time I'm a little annoyed. WTF is this lady's problem? Does she not understand the concept of assigned seating vs. first-come, first-served? Did someone piss in her Cherrios this morning?
Me: "That is the case for most events - but for general admission events, like I mentioned, seating is offered on a first-come, first-served basis, so there are no special requests we can send to the venue since they do not take specific seating reservations. I'm sorry if the seating information on the site was confusing."
AND YET IT CONTINUES.
DC: "False advertising!"
Now I'm really miffed. Should I point out to her what a numbskull she is? Oh but yes.
Me: "The note on our website clearly states that it applies to "assigned seating" events, which this event is not. If you do not wish to purchase tickets from us, that is your choice, but our advertisement is quite clear in this matter."
But it can't end there.
DC: "Yeah and I can see how willing you are to assist. I'll take my money elsewhere."
OMG! *headdesk*
Disgruntled customer: "There is a group of us attending the comedy show and we would like to be seated together...is this possible?"
Me: "That is actually a general admission event, so seating will be offered on a first-come, first-served basis. You may wish to arrive early with your whole group to get the best seats possible - I hope you have a great time!"
Nice, right? Well, then she sends me this...
DC: "On your website it said to e-mail you and see what you could offer which sounds like to me you offer, nothing? is that correct?"
Me: "I'm sorry, I don't quite know what you mean by offer - since this is a general admission event, there is nothing we can request from the venue since seating is first-come, first-served. If you purchase tickets on our site they are guaranteed, however. Thanks!"
It gets worse...
DC: "this is what is listed on your website:
For events with assigned seating, as long as you buy your seats in one transaction, they will be together. If you buy your tickets in multiple transactions, email us to request that you be grouped together. We'll put a note on the order and the venue will do its best to accommodate.
Then I e-mail you as directed and you state there is nothing you can do. Great advertising!"
So, by this time I'm a little annoyed. WTF is this lady's problem? Does she not understand the concept of assigned seating vs. first-come, first-served? Did someone piss in her Cherrios this morning?
Me: "That is the case for most events - but for general admission events, like I mentioned, seating is offered on a first-come, first-served basis, so there are no special requests we can send to the venue since they do not take specific seating reservations. I'm sorry if the seating information on the site was confusing."
AND YET IT CONTINUES.
DC: "False advertising!"
Now I'm really miffed. Should I point out to her what a numbskull she is? Oh but yes.
Me: "The note on our website clearly states that it applies to "assigned seating" events, which this event is not. If you do not wish to purchase tickets from us, that is your choice, but our advertisement is quite clear in this matter."
But it can't end there.
DC: "Yeah and I can see how willing you are to assist. I'll take my money elsewhere."
OMG! *headdesk*