(no subject)
This is from a messageboard, not my own story, but hilarious nonetheless
The last day I ever worked retail (oh god I hope that's true....) I had a real gem of a customer. I had sold him a PS2 controller that, he claimed in a call later that evening, was defective. It also happened to be the last PS2 controller we had. I told him that I could arrange for another one would be transferred to our store first thing the next morning, but that was unsatisfactory: "what about tonight?" he demanded. It was a half hour until closing time, a fact that didn't faze him. He rambled on and on as if a great fucking injustice was being done, and nothing would placate him.
He then hatched a brilliant plan. "How about you guys loan me a PS1 controller until you get the PS2 controller in?" He didn't seem to understand just why it was that we wouldn't loan out a product to him, and no amount of explaining the common sense, procedural, economic, and possibily philosophical basis for such a decision seemed to work. He forced me to fall back on the old last resort: "the simple fact is, dickhead [leaving filter because it fits], that - and you'll see it printed on your receipt - that's just not our policy." The customer paused for a moment, clearly searching for just the right words to express the inhumanity of my position. Then he let it drop:
"Well what about MY policy?!"
I was stunned. He had won; I had lost. How could I overcome that rock solid riposte? It was subtle, powerful, irrefutable - it was the dumbest fucking thing I have ever heard from a customer.
The last day I ever worked retail (oh god I hope that's true....) I had a real gem of a customer. I had sold him a PS2 controller that, he claimed in a call later that evening, was defective. It also happened to be the last PS2 controller we had. I told him that I could arrange for another one would be transferred to our store first thing the next morning, but that was unsatisfactory: "what about tonight?" he demanded. It was a half hour until closing time, a fact that didn't faze him. He rambled on and on as if a great fucking injustice was being done, and nothing would placate him.
He then hatched a brilliant plan. "How about you guys loan me a PS1 controller until you get the PS2 controller in?" He didn't seem to understand just why it was that we wouldn't loan out a product to him, and no amount of explaining the common sense, procedural, economic, and possibily philosophical basis for such a decision seemed to work. He forced me to fall back on the old last resort: "the simple fact is, dickhead [leaving filter because it fits], that - and you'll see it printed on your receipt - that's just not our policy." The customer paused for a moment, clearly searching for just the right words to express the inhumanity of my position. Then he let it drop:
"Well what about MY policy?!"
I was stunned. He had won; I had lost. How could I overcome that rock solid riposte? It was subtle, powerful, irrefutable - it was the dumbest fucking thing I have ever heard from a customer.