Borders was made of Fail today
Dear Borders:
Today your store was such a mess! I got yer email and printed out the coupon - yay! Then I went about looking for the latest Blade of the Immortal for my collection. Hmm, not on the shelf. I wonder why?
Wait a minute, it's because a third of the manga section was scattered on the floor/ stuffed on top of other books/ put back into the shelf spine-first/ stacked in piles next to chairs!! Did an earthquake shake the store down? (the whole store looked like this) Looks like someone isn't doing their job today, because while I was looking through to find the Blade book, there were a couple of teenage girls there. One was yapping loudly about how she was 'reluctantly' reshelving all the books (which was not her job) while the other read comics and was attempting to recall the word 'yaoi'. Wait what!? Yes, that's right, the customers themselves are so fed up with books on the floor, they're shelving the books themselves. Oddly enough this isn't the first time I've seen customers shelving books. In Davis, there was this one guy who always reorganized the Manga/Comic book section every day who didn't work there, but he never picked books off the floor.
Fail Part two - Determined to get my book, I used the computer and asked an employee. Turns out they had one copy... which (obviously) couldn't be found. The guy sort of pretended to look on some shelving carts, but kinda didn't look very hard. I decided to look around in other sections for some form of reading, and found the magazines in similar disarray. Looked into the Fiction section and found two employees adjusting the section, but stopping often to gossip about something. After being a Borders employee for years myself, this store had the goods, but not the pride or the discipline to show shoppers what they need. All those 'service' training I went though had never seen the light of day here. I was never greeted into the store, looking up a book on the computer (with two employees an arm's length away) wasn't offered help, and saw no one trying to keep books off the floor (health/slipping hazard).
I don't know why I'm ranting, but I suppose I'm disappointed with the services. They used the coupon to lure me in... but to see a mess? *sigh* I confess I used the coupon because it was expiring tomorrow (asian pet peeve), but for a gift for someone else and not what I originally came in for. Borders, you failed me today, but I bought something anyway.
Today your store was such a mess! I got yer email and printed out the coupon - yay! Then I went about looking for the latest Blade of the Immortal for my collection. Hmm, not on the shelf. I wonder why?
Wait a minute, it's because a third of the manga section was scattered on the floor/ stuffed on top of other books/ put back into the shelf spine-first/ stacked in piles next to chairs!! Did an earthquake shake the store down? (the whole store looked like this) Looks like someone isn't doing their job today, because while I was looking through to find the Blade book, there were a couple of teenage girls there. One was yapping loudly about how she was 'reluctantly' reshelving all the books (which was not her job) while the other read comics and was attempting to recall the word 'yaoi'. Wait what!? Yes, that's right, the customers themselves are so fed up with books on the floor, they're shelving the books themselves. Oddly enough this isn't the first time I've seen customers shelving books. In Davis, there was this one guy who always reorganized the Manga/Comic book section every day who didn't work there, but he never picked books off the floor.
Fail Part two - Determined to get my book, I used the computer and asked an employee. Turns out they had one copy... which (obviously) couldn't be found. The guy sort of pretended to look on some shelving carts, but kinda didn't look very hard. I decided to look around in other sections for some form of reading, and found the magazines in similar disarray. Looked into the Fiction section and found two employees adjusting the section, but stopping often to gossip about something. After being a Borders employee for years myself, this store had the goods, but not the pride or the discipline to show shoppers what they need. All those 'service' training I went though had never seen the light of day here. I was never greeted into the store, looking up a book on the computer (with two employees an arm's length away) wasn't offered help, and saw no one trying to keep books off the floor (health/slipping hazard).
I don't know why I'm ranting, but I suppose I'm disappointed with the services. They used the coupon to lure me in... but to see a mess? *sigh* I confess I used the coupon because it was expiring tomorrow (asian pet peeve), but for a gift for someone else and not what I originally came in for. Borders, you failed me today, but I bought something anyway.