ATTENTION ANGRY RETAIL CHEAPOS
Ughh omg. Work today was CRAZY. Like there were some points where I wanted to whip out a mega phone and be like SIR, THIS IS WHAT IT IS. DO I LOOK STUPID TO YOU? I WORK HERE AND KNOW WHAT I AM DOING, FUCKYOU VERY MUCH.
But, we get like.... scored based on our CSAT scores (customer satisfaction). So of course, I can't. I have to put on my smiley face, appologize, agree with how 'lame' it is, and just ring up the next person. Oi. Anyway, here are the CRAZY stories of the day. >_>
So this guy comes up with these two boxes of bic pencils that ring up for 1.99 each. I tell him his total is 3.98, and he says 'oh, I saw something online that these are two for one.' So I go over to the little kiosk, look up on Staples.com the same pens, and they say they're 1.99 for a dozen (aka 1.99 for the box). I tell him this, and he starts getting angry being all WELL, I GOT THIS EMAIL YESTERDAY.. LOOK AT THE TOP.
I flipped the screen around and pointed to the price, and then I went and got the flyer while he was still babbling in my ear. I look at the flyer and notice an offer that you buy one, get one free AFTER rebate. I tell him this, and tell him that a form will print out of the register and he will get his money back - therefore making it 2 for 1. He gets even MORE upset and starts saying BUT ONLINE IT DIDN'T SAY THAT and I just stood there and said "Sir - this is how it is. This is how they make it 2 for 1, and you do get your money back after rebate." In the meantime, a little line starts to form so I go 2 steps away and start to ring up the next customer and he's still flipping out and ranting about how 'this is false advertising' and 'you guys are total scum.' Yeah, sir, I definetly made up the offer myself to cheap you into buying. NO. So finally he's like WHERES THE MANAGER. So I point to Roy, who's on the phone, and tell him that he'll be right with him.
The lady I rang up was like MAN, HAVING A GOOD DAY? LOL I was like ahhhh I've had better hahah. Retail shoppers -roll eyes-. She was laughing with me. (: I love customers that understand my position haha. So then Roy finally starts dealing with the guy and goes through the SAME thing (looking at Staples, getting the attitude, telling him it's after rebate) and the guy is like WELL IT DIDN'T SAY THAT IN THE EMAIL and Roy is just like "Well, sir, bring the email in and I'd love to see what I can do to help you out, but it probably is going to say something about after rebate." So the guy pretty much huffed out of the store.
Yeah, try fighting retail when you're a dumbass - it doesn't work. =p
So I ring up this lady and her stuff comes to like $40, and she's like 'oh - did those bookshelves ring up at 9.99 each?" And I tell her they did, so she was asking me what everything else rang up as. Apparently she had grabbed two things that had old tags, and was kind of angry about it and went and got the tags (which I appreciated <33), and then came back up and was like OH IT'S NOT YOUR FAULT, THAT'S JUST RIDICULOUS. THEY SHOULD GET IT RIGHT. >:| I was like our registers are being really tricky today, and the rebates aren't printing out and weird things like that, I'm really sorry.
Then she was more understanding, but still kind of angry. (: I fixed everything for her and gave her the difference back, though, BECAUSE I'M A NICE PERSON. >:D
Yeah, so, this lady made me want to kill someone like there's no tomorrow.
I ring her up for like 13 packs of those notebooks (it's like 3 1-subject notebooks wrapped up, y'know?), and she's like ok sooo I'm going to need a box for these to get them from my car and then to school. So I ask Dave to go back and see if there are any empty boxes and explain to her that we usually flatten all of them in a big cardboard baler. Dave comes back up empty handed, and she turns into a wicked bitchy customer.
I'm looking around for a box, and we only have a small one at the service desk that isn't being used, and I'm like 'we really have no boxes, I don't know umm....' and then she goes on a rant about OMG YOU SHOULD BE MORE ACCOMMODATING TO YOUR CUSTOMERS. HOW AM I SUPPOSED TO GET THIS TO MY CAR AND THEN TO SCHOOL? So I realize that on a pallet up front, which has a bunch of paper on it, is missing a box of paper and a bunch of paper on top that after we stock, we get rid of the box it comes in. So I say to her - hold on a minute, I'll be right back. I zoom down aisle 5 past Sandra who's like "are you done?" and I was like "No - long story. Be right back." So I go back, pick up two WICKED heavy boxes of paper, slam them on a U-boat, run and get my box cutter, and zoom back up front. I put one heavy box on the pallet and then unload the rest of the paper from the other box on top JUST SO THIS FUCKING CUNT COULD HAVE SOMETHING TO PUT HER SHIT IN.
Of course, she was mega happy and Tony helped her carry the box out to her car and she's like THANKS FOR YOUR HELP :DDDDDDDD
>_>
And I've had to deal with people worse than this, trust me.
But, we get like.... scored based on our CSAT scores (customer satisfaction). So of course, I can't. I have to put on my smiley face, appologize, agree with how 'lame' it is, and just ring up the next person. Oi. Anyway, here are the CRAZY stories of the day. >_>
So this guy comes up with these two boxes of bic pencils that ring up for 1.99 each. I tell him his total is 3.98, and he says 'oh, I saw something online that these are two for one.' So I go over to the little kiosk, look up on Staples.com the same pens, and they say they're 1.99 for a dozen (aka 1.99 for the box). I tell him this, and he starts getting angry being all WELL, I GOT THIS EMAIL YESTERDAY.. LOOK AT THE TOP.
I flipped the screen around and pointed to the price, and then I went and got the flyer while he was still babbling in my ear. I look at the flyer and notice an offer that you buy one, get one free AFTER rebate. I tell him this, and tell him that a form will print out of the register and he will get his money back - therefore making it 2 for 1. He gets even MORE upset and starts saying BUT ONLINE IT DIDN'T SAY THAT and I just stood there and said "Sir - this is how it is. This is how they make it 2 for 1, and you do get your money back after rebate." In the meantime, a little line starts to form so I go 2 steps away and start to ring up the next customer and he's still flipping out and ranting about how 'this is false advertising' and 'you guys are total scum.' Yeah, sir, I definetly made up the offer myself to cheap you into buying. NO. So finally he's like WHERES THE MANAGER. So I point to Roy, who's on the phone, and tell him that he'll be right with him.
The lady I rang up was like MAN, HAVING A GOOD DAY? LOL I was like ahhhh I've had better hahah. Retail shoppers -roll eyes-. She was laughing with me. (: I love customers that understand my position haha. So then Roy finally starts dealing with the guy and goes through the SAME thing (looking at Staples, getting the attitude, telling him it's after rebate) and the guy is like WELL IT DIDN'T SAY THAT IN THE EMAIL and Roy is just like "Well, sir, bring the email in and I'd love to see what I can do to help you out, but it probably is going to say something about after rebate." So the guy pretty much huffed out of the store.
Yeah, try fighting retail when you're a dumbass - it doesn't work. =p
So I ring up this lady and her stuff comes to like $40, and she's like 'oh - did those bookshelves ring up at 9.99 each?" And I tell her they did, so she was asking me what everything else rang up as. Apparently she had grabbed two things that had old tags, and was kind of angry about it and went and got the tags (which I appreciated <33), and then came back up and was like OH IT'S NOT YOUR FAULT, THAT'S JUST RIDICULOUS. THEY SHOULD GET IT RIGHT. >:| I was like our registers are being really tricky today, and the rebates aren't printing out and weird things like that, I'm really sorry.
Then she was more understanding, but still kind of angry. (: I fixed everything for her and gave her the difference back, though, BECAUSE I'M A NICE PERSON. >:D
Yeah, so, this lady made me want to kill someone like there's no tomorrow.
I ring her up for like 13 packs of those notebooks (it's like 3 1-subject notebooks wrapped up, y'know?), and she's like ok sooo I'm going to need a box for these to get them from my car and then to school. So I ask Dave to go back and see if there are any empty boxes and explain to her that we usually flatten all of them in a big cardboard baler. Dave comes back up empty handed, and she turns into a wicked bitchy customer.
I'm looking around for a box, and we only have a small one at the service desk that isn't being used, and I'm like 'we really have no boxes, I don't know umm....' and then she goes on a rant about OMG YOU SHOULD BE MORE ACCOMMODATING TO YOUR CUSTOMERS. HOW AM I SUPPOSED TO GET THIS TO MY CAR AND THEN TO SCHOOL? So I realize that on a pallet up front, which has a bunch of paper on it, is missing a box of paper and a bunch of paper on top that after we stock, we get rid of the box it comes in. So I say to her - hold on a minute, I'll be right back. I zoom down aisle 5 past Sandra who's like "are you done?" and I was like "No - long story. Be right back." So I go back, pick up two WICKED heavy boxes of paper, slam them on a U-boat, run and get my box cutter, and zoom back up front. I put one heavy box on the pallet and then unload the rest of the paper from the other box on top JUST SO THIS FUCKING CUNT COULD HAVE SOMETHING TO PUT HER SHIT IN.
Of course, she was mega happy and Tony helped her carry the box out to her car and she's like THANKS FOR YOUR HELP :DDDDDDDD
>_>
And I've had to deal with people worse than this, trust me.