Get me my killin' stick
Bad day at work today, though my sales and CA percentages were higher than usual. Woman on the phone asked if we still had any of the memory we had on sale in our sale paper. I asked her if she had a copy of the paper handy and she said that she didn't but that she could get one. I told her that was okay, as I had just found one. I flipped through the paper and found our RAM on sale for $24.99. "The memory for $24.99?" I ask. "Yes," she says. I look it up and find we have twenty-seven. "Yes, ma'am, we have 27 in stock." She confirms that we have them and I reconfirm. She asks if they can be held until she picks them up and I tell her we can't. About twenty minutes later, a woman with a baby and a man approach me on the mp3 player aisle. She identifies herself as the woman I talked to on the phone. I acknowledge I remember her. She points to an SD memory card on the back of the sale paper and says that we're sold out and demands to know why I told her we had them in stock. Being somewhat taken aback by her sudden aggression and understanding this situation cannot possibly end well for the customer or myself, I clarify that she had asked about the RAM. "RAM? What RAM? I don't even know what no RAM is to ask for," she asserts. I told her that she asked for memory. She tells me that she asked for a memory card. I tell her that she didn't ask for a card. She says she did; that she asked for the memory card on the back page of the paper. I blatently state that she did not tell me it was on the back page. She assails that she did. I know that she didn't because I wouldn't have wasted my time flipping through page after page of a sales circular looking for something that I'd been told where was. I apologize and state that we'd had a miscommunication as to which item she'd been asking about. She wants to know why I lied to her and made her waste her gas to drive all the way out there. I apologize again and assure her that I didn't realize that she was looking for a memory card. She demands to see a manager. I ask what she needs the manager for. She says she wants to complain. I tell her that the manager isn't going to be of much use since he can't deliver a product we don't have. She glares at me and says, "Sorry white boy excuse for customer service... jackass." And she turned on her heel and started down the aisle. I refrained from launching into a, "Stop right there, Miss Ebony & Bitch..." and instead looked at the (presumed) husband and said, "I'm sorry." He seemed displeased, but not irrationally incensed.
The woman stormed across the aisles and stopped at the PC install desk. Rob was addressed. I got to a phone and called up the MOD (which was Guy) and let him know what was up. He seemed completely disconcerned, which was fine, though I was displeased that he didn't acknoledge being given a heads up on an irate customer. I saw the woman talking to some other women and then later at Customer Service. I'd accidentally crossed paths with the woman later and took an extra quick step to make sure I got out of her way, and she sniped, "You'd better run." Christ, lady. I stopped near the install desk to talk to the associates standing around. Rob mentioned me having some angry customers. Jack asked what was going on. Kai said that it was more like four or five people that were after me by name. I related the story to Jack and he called Brody, wanting the people thrown out of the store. I thought that was a little extreme, though personally I thought a bullet to her head would've been a good compromise. The woman had complained to Rob, who had gone to get Brody earlier. Rob told Brody that he didn't know what I had done, but if it had anything to do with me not being available to a customer, then that could be written off since I'd been covering the entire department all morning including doing some of PC Services' work. Was nice to be defended automatically from two seperate fronts. I guess I've started to define my nature of service. The issue was resolved very easily since we in fact DID have the memory cards they were looking for. They had approached Jack and asked where the cards were. We'd sold out on Black Friday and he didn't think we'd gotten any more. They said they'd talked to me and that I said we had some, so he sent them my direction so that I could point them to the cards since I apparently knew something he didn't. When they got to me, they said there weren't any. I presumed they were told by an associate that (can you guess?) we didn't have any. No, they just jumped to the conclusion that we were out. Insanity.
Then I had a woman that Jonathan was trying to handle that was crazy freaked that some stupid point-and-shoot 35mm had remote control compatibility listed but that there was no remote included in the package. "Well I think that's a misleading advertisement," she nastily. Someone shoot me. Makes me want to say, "No, it's not misleading; you're just too stupid to understand what it's saying." Ultimately, I get the situation turned around until she's talking about how her husband thinks that she should be getting a digital camera. But then she kept asking me questions after I step away. I prepare to address another customer and she spins and asks another question. She does this like six times. It got to the point where I was about to get rude with her. I would be happy to answer all of her pedantic questions if she'd either issue them all at once or (at the very least) not dismiss me before asking another question. Then I had a man looking for a digital camera that wouldn't speak clearly. He mumbled and talked while he was walking away from you to make himself impossible to understand. He ended up narrowing down the ones he was interested in and then talking on his cell phone for the rest of the time he was in the store.
I did help quite a few customers today, though. Customers that weren't nasty and mean. I guess I earned my pay today, which is okay since it was all overtime today anyhow. Bought Mr. and Mrs. Smith on DVD, though I really shouldn't have. Love the movie. Ending was abrupt, but Brad Pitt with hair that short needs to be archived in digital format. Tomorrow I need to go by student services and stop by Dr. Siltanen's office. Will also need to pick up my dry cleaning in the afternoon. Might see if I can go to Sam'S Club with Alan if he's free. I need to get a computer chair. I'm getting sick of this one. Would behoove me to invest in a nice one given the time I spend at this thing.
Damn, I've got a security key in my pocket. I guess I'll be making a trip to Circuit City again. I suppose I can figure out how much a computer and/or camera would cost me. Argh.
The woman stormed across the aisles and stopped at the PC install desk. Rob was addressed. I got to a phone and called up the MOD (which was Guy) and let him know what was up. He seemed completely disconcerned, which was fine, though I was displeased that he didn't acknoledge being given a heads up on an irate customer. I saw the woman talking to some other women and then later at Customer Service. I'd accidentally crossed paths with the woman later and took an extra quick step to make sure I got out of her way, and she sniped, "You'd better run." Christ, lady. I stopped near the install desk to talk to the associates standing around. Rob mentioned me having some angry customers. Jack asked what was going on. Kai said that it was more like four or five people that were after me by name. I related the story to Jack and he called Brody, wanting the people thrown out of the store. I thought that was a little extreme, though personally I thought a bullet to her head would've been a good compromise. The woman had complained to Rob, who had gone to get Brody earlier. Rob told Brody that he didn't know what I had done, but if it had anything to do with me not being available to a customer, then that could be written off since I'd been covering the entire department all morning including doing some of PC Services' work. Was nice to be defended automatically from two seperate fronts. I guess I've started to define my nature of service. The issue was resolved very easily since we in fact DID have the memory cards they were looking for. They had approached Jack and asked where the cards were. We'd sold out on Black Friday and he didn't think we'd gotten any more. They said they'd talked to me and that I said we had some, so he sent them my direction so that I could point them to the cards since I apparently knew something he didn't. When they got to me, they said there weren't any. I presumed they were told by an associate that (can you guess?) we didn't have any. No, they just jumped to the conclusion that we were out. Insanity.
Then I had a woman that Jonathan was trying to handle that was crazy freaked that some stupid point-and-shoot 35mm had remote control compatibility listed but that there was no remote included in the package. "Well I think that's a misleading advertisement," she nastily. Someone shoot me. Makes me want to say, "No, it's not misleading; you're just too stupid to understand what it's saying." Ultimately, I get the situation turned around until she's talking about how her husband thinks that she should be getting a digital camera. But then she kept asking me questions after I step away. I prepare to address another customer and she spins and asks another question. She does this like six times. It got to the point where I was about to get rude with her. I would be happy to answer all of her pedantic questions if she'd either issue them all at once or (at the very least) not dismiss me before asking another question. Then I had a man looking for a digital camera that wouldn't speak clearly. He mumbled and talked while he was walking away from you to make himself impossible to understand. He ended up narrowing down the ones he was interested in and then talking on his cell phone for the rest of the time he was in the store.
I did help quite a few customers today, though. Customers that weren't nasty and mean. I guess I earned my pay today, which is okay since it was all overtime today anyhow. Bought Mr. and Mrs. Smith on DVD, though I really shouldn't have. Love the movie. Ending was abrupt, but Brad Pitt with hair that short needs to be archived in digital format. Tomorrow I need to go by student services and stop by Dr. Siltanen's office. Will also need to pick up my dry cleaning in the afternoon. Might see if I can go to Sam'S Club with Alan if he's free. I need to get a computer chair. I'm getting sick of this one. Would behoove me to invest in a nice one given the time I spend at this thing.
Damn, I've got a security key in my pocket. I guess I'll be making a trip to Circuit City again. I suppose I can figure out how much a computer and/or camera would cost me. Argh.