My Latest XBOX 360 repair timeline
This is coming out of the Toronto Service Centre.
12/14/2008 - I placed the call
12/14/2008 - I received a UPS label via email (new process?)
12/15/2008 - I sent the XBOX off to the service centre via UPS.
12/16/2008 - The XBOX was signed for at the loading dock of the service centre.
01/07/2009 - Almost a month later, they "receieved" my XBOX and moved it into repair status.
Since then, nothing.
I don't know what the fuck is going on here, but I'm not impressed. I've called several times, and got a little more information each time, but I still have no idea when my box will be coming back to my house.
Apparently, when they sign for your delivery, it goes into a warehouse and sits there until they are ready to "receive" it. Every time I call, I reminded that they have 2-3 weeks from when they "receive" it until I get my box back. That's patently fucking ridiculous considering that they can "receive" it whenever the hell they want.
A supervisor told me that they would be shipping me a wireless controller for my inconvenience, but at this point, I'm beyond angry and I want some answers.
12/14/2008 - I placed the call
12/14/2008 - I received a UPS label via email (new process?)
12/15/2008 - I sent the XBOX off to the service centre via UPS.
12/16/2008 - The XBOX was signed for at the loading dock of the service centre.
01/07/2009 - Almost a month later, they "receieved" my XBOX and moved it into repair status.
Since then, nothing.
I don't know what the fuck is going on here, but I'm not impressed. I've called several times, and got a little more information each time, but I still have no idea when my box will be coming back to my house.
Apparently, when they sign for your delivery, it goes into a warehouse and sits there until they are ready to "receive" it. Every time I call, I reminded that they have 2-3 weeks from when they "receive" it until I get my box back. That's patently fucking ridiculous considering that they can "receive" it whenever the hell they want.
A supervisor told me that they would be shipping me a wireless controller for my inconvenience, but at this point, I'm beyond angry and I want some answers.