Customer care letter
There are so many soicla media sites, so many blogs, and I don't like to see my writing going unindexed
even when it's a complaint letter to FIDO, the phone company.
________
I'd like to file a complaint.
I've been receiving robocalls from Fido about an unspecified "urgent matter." I've already paid my bill via EBT, and the only reason I was late in paying is that, despite several requests to receive an electronic bill, they still don't arrive - which makes it hard for me to know what I'm supposed to pay until I get an "overdue" text message.
Although I haven't had any success in getting my bill over email, I've found the staff helpful up until today. The first person I spoke to asked me for my identifying information and my PIN, and I gave it, then gave to her agaIn later. She transferred me to billing, who asked for my PIN. I thought this was odd and, because I'm skittish about handing out PINs, mentioned that I'd already given it twice. She seemed to find my pointing this out to be objectionable and took a cold attitude. I gave my pin. During our conversation, she then repeatedly called me "sir" (I have a deep voice) despite my correcting her about my gender several times - and, I presume, her having my name ("Amy") on file.
I didn't like the robocalls in the first place. I really don't like them when I've already paid. And I don't like taking attitude or being referred to as male during a phone call that I shouldn't have had to make in the first place. I would like to please not receive any more automated calls (and, if possible, by bill over email or epost.ca). I would also like for someone to please have a word with the staff in the call centre about referring to customers by the correct gender. They often call me sir, but until today, have been quick to correct their mistake.
I have a contract at present, but my future purchasing decisions regarding Fido vs. Google Voice or another carrier as well as recommendations to friends will very much depend on whether the robocalls and misgendering continues or stops. I hope it stops and we can enjoy an ongoing business relationship.
Thank you for your attention and consideration,
Amy Fox