Dear Canada Revenue Agency,
When businesses are trying to pay their outstanding GST/HST amounts, it would be much faster if you didn't erroneously tell them they (1) require form RC158 when, in fact, they do not, especially (2) when they try to download this form, the link is broken.
http://www.cra-arc.gc.ca/esrvc-srvce/tx/bsnss/gsthst-tpstch-ntfl/htp-eng.html Additionally, when business representatives phone you with questions (and *get through,* rather than receive a busy signal) and, after some confusion, point out that your webpage is both wrong and busted, perhaps you should have some mechanism by which your web staff can be informed of this, that they may correct it.
If you need some help running your affairs, I know several first-year business students, juggling buskers and children selling lemonade who are familiar with the maxim "when someone is trying to pay you, don't stop them." I think they would make excellent upper-tier management candidates.
Sincerely,
Amy Fox
Proprietor of Tricky Vixen Metal and More