More and more people are coming to the conclusion that the current business model of exclusivity and limiting user choice is not going to work. Just a few short years ago, record company managers were anticipating huge profits as their customers upgraded to the new technologies. For the long term, the issues of copy protection reach far beyond how to make the technology work on a CD or an MP3 file. The critical element is the recording industry's response to a changing marketplace: the reality of file sharing, the evolution of business models from packaged jewel cases to online delivery, and the emergence of entirely new classes of devices which can not only play but also manipulate digital media.
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