Dec 15, 2002 03:39
e.g. stands for Latin which translates into something like: free example. Think of it as example given. e.g. is to be used when you are giving a small number of examples out of the total set of possibilities. It implies that there are more possibilities.
i.e. is also Latin and translates into something like 'that is'. It is used when you are explaining what something means. i.e. you are saying the same thing in other, clearer words. It means that there are no other options, but this is what it is.
In general, you should avoid using both in Support answers as too many users are unlikely to know what they mean. But if you choose to use them, use them correctly.