nslookups and you!
Okay, so, this comes up from time to time. We ask users to do nslookups for either livejournal.com or subdomains (ie l-userpic.livejournal.com) and we tell users to use their fave search engine to find info on nslookups.
Unfortunately, this can be confusing for some users and even employing the help of google search leaves them utterly confused. As such, we end up typing the instructions for them onto requests.
I'd like to see a how2 on nslookups for the various operating systems out there, so instead of pointing people to search engines then dealing with confusion, we could just point them to the how2 doc. Would someone (more knowledgable than me) be willing to write up a how2 on nslookups?
ETA: We also need a how2 for traceroutes/pings - which would be best as a seperate document from a how2 for nslookups. So would someone be willing to write this, also?
(This is what happens when the Support Admins 'talk' about things! :p)
Unfortunately, this can be confusing for some users and even employing the help of google search leaves them utterly confused. As such, we end up typing the instructions for them onto requests.
I'd like to see a how2 on nslookups for the various operating systems out there, so instead of pointing people to search engines then dealing with confusion, we could just point them to the how2 doc. Would someone (more knowledgable than me) be willing to write up a how2 on nslookups?
ETA: We also need a how2 for traceroutes/pings - which would be best as a seperate document from a how2 for nslookups. So would someone be willing to write this, also?
(This is what happens when the Support Admins 'talk' about things! :p)