Troubleshooting with traceroute, nslookup, and ping

[howto_user]

DISCLAIMER: This document is not an official LiveJournal document. It is a resource document maintained by a fellow user. The original source of information is noted, where available. LiveJournal takes no responsibility for the information found in this document.

To retrieve traceroute information:

Windows 2000/XP/Vista

1. Open the Command Prompt. If you are unsure how to do this, it is explained in the linked tutorial.
2. Type tracert www.livejournal.com and press the Enter or Return key. If you've been asked to perform a traceroute to a specific address, fill that in instead of 'www.livejournal.com'. This process may take several minutes to complete.
3. If necessary, copy the information (including the original command) into a text editor, email, or support request. If you are unsure how to do this, it is explained in the previously linked tutorial.

Mac OS X or Linux

1. Open the Command Prompt or Terminal. If you are unsure how to do this, it is explained in the linked tutorial.
2. Type traceroute www.livejournal.com and press the Enter or Return key. If you've been asked to perform a traceroute to a specific address, fill that in instead of 'www.livejournal.com'. This process may take several minutes to complete.
3. If necessary, copy the information into a text editor, email, or support request. If you are unsure how to do this, it is explained in the previously linked tutorial.

To obtain DNS lookup information:

1. Open the Command Prompt or Terminal. If you are unsure how to do this, it is explained in the linked tutorial.
2. Type nslookup livejournal.com. If requested, you may also need to lookup subdomains, such as nslookup l-stat.livejournal.com or nslookup community.livejournal.com.
3. If necessary, copy the information (including the original command) into a text editor, email, or support request. If you are unsure how to do this, it is explained in the previously linked tutorial.

To retrieve ping information:

Windows 2000/XP/Vista

1. Open the Command Prompt. If you are unsure how to do this, it is explained in the linked tutorial.
2. Type ping www.livejournal.com and press the Enter or Return key. This process may take several minutes to complete. If requested, you may also need to ping subdomains, such as ping l-stat.livejournal.com or ping community.livejournal.com.
3. If necessary, copy the information (including the original command) into a text editor, email, or support request. If you are unsure how to do this, it is explained in the previously linked tutorial.

Mac OS X or Linux

1. Open the Command Prompt or Terminal. If you are unsure how to do this, it is explained in the linked tutorial.
2. Type ping -c 10 www.livejournal.com and press the Enter or Return key. If requested, you may also need to ping subdomains, such as ping -c 10 l-stat.livejournal.com or ping -c 10 community.livejournal.com.
3. If necessary, copy the information (including the original command) into a text editor, email, or support request. If you are unsure how to do this, it is explained in the previously linked tutorial.