phone call: in house
preface: two older women and their daughters (around my age) come in.
i check them in, and as they leave i tell them to park on the SECOND side door
they try coming through to the first (which is broken, which i knew about, and thus told them to come through the second)
when they complained i informed them.
one of them made some smartass comment.
they called me three times, complaining about various inane things, and then :
me: (peeved as it is the fourth call in as many minutes) front desk, this is john
her: hey john. have you ever been named employee of the month
me: (not amused) actually, i have. many times.
her: oh well, you deserve it! we're from hotels international and we're going to recommend you for employee of the month again!
me: (less amused) why gee. thank you so much.
her: yes. your customer service is incredible
me: (losing patience) thanks
her: not really though.
me: no shit
her: excuse me?
me: I SAID NO SHIT. DON'T CALL UP HERE AGAIN TO GIVE ME BULLSHIT.
her: i'm going to..
me: WHAT? TALK TO MY MANAGER? I ALREADY TOLD HER ABOUT YOU AND YOUR SHIT. SHE AGREES I DON'T GET PAID TO PUT UP WITH YOU. DO NOT CALL UP FRONT AGAIN UNLESS IT IS FOR SOMETHING WORTHWHILE.
have a lovely evening.
i didn't call my manager.
since i feel bad for lying to them, they will be getting a personal wake up call from yours truly.
every five minutes
from 2am til 5 am.
i check them in, and as they leave i tell them to park on the SECOND side door
they try coming through to the first (which is broken, which i knew about, and thus told them to come through the second)
when they complained i informed them.
one of them made some smartass comment.
they called me three times, complaining about various inane things, and then :
me: (peeved as it is the fourth call in as many minutes) front desk, this is john
her: hey john. have you ever been named employee of the month
me: (not amused) actually, i have. many times.
her: oh well, you deserve it! we're from hotels international and we're going to recommend you for employee of the month again!
me: (less amused) why gee. thank you so much.
her: yes. your customer service is incredible
me: (losing patience) thanks
her: not really though.
me: no shit
her: excuse me?
me: I SAID NO SHIT. DON'T CALL UP HERE AGAIN TO GIVE ME BULLSHIT.
her: i'm going to..
me: WHAT? TALK TO MY MANAGER? I ALREADY TOLD HER ABOUT YOU AND YOUR SHIT. SHE AGREES I DON'T GET PAID TO PUT UP WITH YOU. DO NOT CALL UP FRONT AGAIN UNLESS IT IS FOR SOMETHING WORTHWHILE.
have a lovely evening.
i didn't call my manager.
since i feel bad for lying to them, they will be getting a personal wake up call from yours truly.
every five minutes
from 2am til 5 am.