You expect me to believe....
Get a call from a guest who "stayed" with us earlier in the week. He claims to have checked-in to the hotel for two nights and then met a "friend" in the casino that he stayed with instead. He claims he never stayed in the room because he stayed with the "friend". Now he's disputing the movies and room service charges on his bill because he doesn't understand how these were charged to his room when he didn't stay there. Then he tells me that he "lost" the keys in his "friend"'s car. He accused one of my team members of allowing a friend to stay in the room, but he couldn't answer how one of my team members would know that he was not actually staying in the room. And then, in typical stupid guest fashion, threatens that the casino will lose a lot more money than the $200 he was billed for if we don't refund it. I quickly pull up his player's account and see he's dropped a whopping $100 in the casino all year, last year was $10. Kept telling him if he thought the charges were fraudulent then he should contact his credit card company to dispute, however, we do have signed registration card with credit card.
I just don't understand these people...
I just don't understand these people...