Full or Empty?
“Would it be too much to [do this]….?”
Those words were presented to me today in the form of an email communication to which I nearly sent back a snarky response which would have resulted in some sort of disciplinary action despite that those words were sent by my supervisor. “Would it be too much?” Perhaps I was a bit oversensitive but it would strike me that a phrase such as that is highly inappropriate and far from a professional response to a question regarding the proper procedure to follow.
Rewind to yesterday… I received a complaint from an internal customer regarding the manner of which I handled their inquiry - in fact; I apparently caused this agent to cry! By no means did I wish to cause any agent grief and I feel quite disturbed that I did cause the agent to cry. I was informed today that I handled the inquiry to the best of my ability and there was a misunderstanding between myself, the agent, and the agent’s trainer/supervisor. Oh. Okay. That makes sense. We’re all in the good, it would seem. However, if I made an agent upset and they filed a complaint which got back to my supervisor, how do I file a complaint when the complaint is directly about my supervisor?
You see, there’s something I like to refer to as “Office Politics”. I could very well take my inquiry to my supervisor’s manager and present the email correspondence as the evidence for what I feel was unprofessional communication but this would only hinder my happiness at work because it would come right back to me and has the potential of further retaliation from my supervisor.
So, is it worth it? Not really. This goes to my ‘happiness and positive attitude’ goals for the next few weeks --- and eventually my life. I’ll make the decision to overlook the issue, after I spent fifteen minutes moping and bitching about the situation, and then continue on with my day.
Every day and every situation is exactly what you make it to be - You can choose to look to the positive or look to the negative. It brings around that age old question:
Is your cup half empty or half full?
Those words were presented to me today in the form of an email communication to which I nearly sent back a snarky response which would have resulted in some sort of disciplinary action despite that those words were sent by my supervisor. “Would it be too much?” Perhaps I was a bit oversensitive but it would strike me that a phrase such as that is highly inappropriate and far from a professional response to a question regarding the proper procedure to follow.
Rewind to yesterday… I received a complaint from an internal customer regarding the manner of which I handled their inquiry - in fact; I apparently caused this agent to cry! By no means did I wish to cause any agent grief and I feel quite disturbed that I did cause the agent to cry. I was informed today that I handled the inquiry to the best of my ability and there was a misunderstanding between myself, the agent, and the agent’s trainer/supervisor. Oh. Okay. That makes sense. We’re all in the good, it would seem. However, if I made an agent upset and they filed a complaint which got back to my supervisor, how do I file a complaint when the complaint is directly about my supervisor?
You see, there’s something I like to refer to as “Office Politics”. I could very well take my inquiry to my supervisor’s manager and present the email correspondence as the evidence for what I feel was unprofessional communication but this would only hinder my happiness at work because it would come right back to me and has the potential of further retaliation from my supervisor.
So, is it worth it? Not really. This goes to my ‘happiness and positive attitude’ goals for the next few weeks --- and eventually my life. I’ll make the decision to overlook the issue, after I spent fifteen minutes moping and bitching about the situation, and then continue on with my day.
Every day and every situation is exactly what you make it to be - You can choose to look to the positive or look to the negative. It brings around that age old question:
Is your cup half empty or half full?