(no subject)
Just a rant I have. Had half a mind to add this on the Common Sense thread but forum is innaccessable. (but now it's back tho stil unsure if I should repost) Hah. Not like got people reading this. But honestly. I love doing ticketing for CF, despite the stress and al. Kinda related to Animangaki in a way, honestly... I thought CF crowd was a challenge. Should I put this there?
Because seriously, you'd thought that people know how to order tickets, right? Apparently not.
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Typing this up just because... even though this particular note might not be read by many. This was something I noticed, in events that required visitors to pay a certain amount of fees. For a random interested visitor that just passed by and was curious to enter for the first time, I don't really have a qualms with them. But for the local fans/AMG event goers that tend to find out about these events on the net/respective event webpage, sometimes I wonder why you guys would want to make life more complicated. And some other things that tend to happen, just baffle me.
Strangely, I don't get this problem with foreign visitors and their accents. Or even Singaporeans. Just Malaysians. Sadly.
Anyway...
Things to remember when ordering your entrance tickets/engaging with the cashiers at the event/ticketing counter.
- If you are ordering a ticket for yourself only, it would be a nice gesture for you to provide the cashiers an exact amount of money. Please if possible, do not give them large notes that will require them to take some time to return the changes to you. Not like we do not know how to count money, but if every single visitors do that to us we'll be finding it hard to get the changes needed.
Note: Cashiers are not that free to leave their counters just so they can ask people to change an RM100/RM50 note to its RM10, RM5, RM1 equavalents all the time. And they would still have to cater the next customer and watch over the ticket money and be efficient.
- If you are ordering in bulk, please get your orders correct before coming to the counter. It would also be helpful if you also calculated the total amount beforehand so that cashier would just need to just count money and give you your tickets. Do not just suddenly change your mind about the amount and type of tickets you're buying just as money have been exchanged. Unless the event comm had been given their own sets of cash registers, all cashiers needed to manually count all the money they were handling.
- On the same note, please do not confuse the cashiers. If the event had offers like reduced price for tickets; like prices for one-day tickets and two-days tickets etc, please do not come make your orders like "May I buy XXX amount of tickets for Day 1 and YYY amount of tickets for Day 2" and expect the cashiers could do all that math in a second. If cashiers are allowed to make their own decisions with regards to sale of tickets, we would have just assumed that you would want to pay for the all of the tickets AT FULL PRICE, without the price reductions/discounts.
Note: if that ever happened, do not later make complaints that the events are cheating you of your money. The cashiers do not need to have to do all of your addition, substraction and multiplication math problems for you, just because you are lazy to count.
- Also on the same note, if the event open up separate counters to cater to different types of tickets (preorders, one-day, two-days, international visitors) that are available, do not come to the wrong counter ask to buy the type of tickets that they do not sell.
- Please check that you have been given exact amount of change and tickets before leaving the counter. Cashier cannot just run towards you and leave their counters unguarded, just to return your balance/tickets. If problems occurred, do not come HOURS later claiming some mistakes happened and expect that the cashiers/helpers/volunteers handling said counters to remember you and immediately ask for refunds. Remember that the cashiers/helpers tend to many customers/visitors. Even if they have very good memories and not forgetful people, it was ridiculous to expect them to remember every single exchange they were handling. And we don't have security cams, just sayin'.
Before any of such claims can be approved, the cashiers/volunteers have to consult their team leaders before doing anything. They cannot do anything without first consulting the higher authorities.
- After making your purchase, please do not rush off without checking if you had all of your belongings with you. Any lost of money, wallet, important documents, props, luggage, etc is not the responsibility of the people at the counter. Sure, if there were things like that we'd send to Lost and Found, but if people don't come to claim them also would be problematic.
- Language barriers. If possible, please converse in either English or Malay. If you're not fluent in English, speak in Malay. And... speak CLEARLY. 'Two-days/Two-day' should be pronounced as 'TWO. DAYS./TWO.DAY.' not TWODAYS or Toodays or twoday or today. And kindly do not use the phrase 'Today's ticket' if you want to purchase the day's ticket (one day only). Because unless a lot of people could properly pronounce their words, I'll assume all are saying 'Two-days/Two-day'. Because half the time I get people telling that to me anyway.
- QUEUE. If you come in groups, you still have to queue properly in front of the counter. Do not block another counter as well if they were side by side with the one you're on, making in look as if the counter is not open for the next customer.
Usually a ticket counter is manned by at least two people (especially during Comic Fiesta). A cashier and a helper that handles all the tickets/handing of goodie bags. That do not mean that the two people can entertain two different customers at the same time. Although at times we ended up doing that anyway because some people are that impatient (yet I don't see people doing that at the cinemas!). If possible, please don't do that. Because this had to do with exchanges of money, preferably we would like less of that kind of messy business. And things may get mixed up et al.
- Don't loiter/block the area in front of the ticketing counters. And people used to complain that they cannot find the counters/ticketing queue. On that note as well, unless you're part of the media taking event pics; no photography in front of the ticketing counters.
Because seriously, you'd thought that people know how to order tickets, right? Apparently not.
----------------------------
Typing this up just because... even though this particular note might not be read by many. This was something I noticed, in events that required visitors to pay a certain amount of fees. For a random interested visitor that just passed by and was curious to enter for the first time, I don't really have a qualms with them. But for the local fans/AMG event goers that tend to find out about these events on the net/respective event webpage, sometimes I wonder why you guys would want to make life more complicated. And some other things that tend to happen, just baffle me.
Strangely, I don't get this problem with foreign visitors and their accents. Or even Singaporeans. Just Malaysians. Sadly.
Anyway...
Things to remember when ordering your entrance tickets/engaging with the cashiers at the event/ticketing counter.
- If you are ordering a ticket for yourself only, it would be a nice gesture for you to provide the cashiers an exact amount of money. Please if possible, do not give them large notes that will require them to take some time to return the changes to you. Not like we do not know how to count money, but if every single visitors do that to us we'll be finding it hard to get the changes needed.
Note: Cashiers are not that free to leave their counters just so they can ask people to change an RM100/RM50 note to its RM10, RM5, RM1 equavalents all the time. And they would still have to cater the next customer and watch over the ticket money and be efficient.
- If you are ordering in bulk, please get your orders correct before coming to the counter. It would also be helpful if you also calculated the total amount beforehand so that cashier would just need to just count money and give you your tickets. Do not just suddenly change your mind about the amount and type of tickets you're buying just as money have been exchanged. Unless the event comm had been given their own sets of cash registers, all cashiers needed to manually count all the money they were handling.
- On the same note, please do not confuse the cashiers. If the event had offers like reduced price for tickets; like prices for one-day tickets and two-days tickets etc, please do not come make your orders like "May I buy XXX amount of tickets for Day 1 and YYY amount of tickets for Day 2" and expect the cashiers could do all that math in a second. If cashiers are allowed to make their own decisions with regards to sale of tickets, we would have just assumed that you would want to pay for the all of the tickets AT FULL PRICE, without the price reductions/discounts.
Note: if that ever happened, do not later make complaints that the events are cheating you of your money. The cashiers do not need to have to do all of your addition, substraction and multiplication math problems for you, just because you are lazy to count.
- Also on the same note, if the event open up separate counters to cater to different types of tickets (preorders, one-day, two-days, international visitors) that are available, do not come to the wrong counter ask to buy the type of tickets that they do not sell.
- Please check that you have been given exact amount of change and tickets before leaving the counter. Cashier cannot just run towards you and leave their counters unguarded, just to return your balance/tickets. If problems occurred, do not come HOURS later claiming some mistakes happened and expect that the cashiers/helpers/volunteers handling said counters to remember you and immediately ask for refunds. Remember that the cashiers/helpers tend to many customers/visitors. Even if they have very good memories and not forgetful people, it was ridiculous to expect them to remember every single exchange they were handling. And we don't have security cams, just sayin'.
Before any of such claims can be approved, the cashiers/volunteers have to consult their team leaders before doing anything. They cannot do anything without first consulting the higher authorities.
- After making your purchase, please do not rush off without checking if you had all of your belongings with you. Any lost of money, wallet, important documents, props, luggage, etc is not the responsibility of the people at the counter. Sure, if there were things like that we'd send to Lost and Found, but if people don't come to claim them also would be problematic.
- Language barriers. If possible, please converse in either English or Malay. If you're not fluent in English, speak in Malay. And... speak CLEARLY. 'Two-days/Two-day' should be pronounced as 'TWO. DAYS./TWO.DAY.' not TWODAYS or Toodays or twoday or today. And kindly do not use the phrase 'Today's ticket' if you want to purchase the day's ticket (one day only). Because unless a lot of people could properly pronounce their words, I'll assume all are saying 'Two-days/Two-day'. Because half the time I get people telling that to me anyway.
- QUEUE. If you come in groups, you still have to queue properly in front of the counter. Do not block another counter as well if they were side by side with the one you're on, making in look as if the counter is not open for the next customer.
Usually a ticket counter is manned by at least two people (especially during Comic Fiesta). A cashier and a helper that handles all the tickets/handing of goodie bags. That do not mean that the two people can entertain two different customers at the same time. Although at times we ended up doing that anyway because some people are that impatient (yet I don't see people doing that at the cinemas!). If possible, please don't do that. Because this had to do with exchanges of money, preferably we would like less of that kind of messy business. And things may get mixed up et al.
- Don't loiter/block the area in front of the ticketing counters. And people used to complain that they cannot find the counters/ticketing queue. On that note as well, unless you're part of the media taking event pics; no photography in front of the ticketing counters.