I'm understanding why some people hate us... (a pathetic little rant)
(xposting to TechSupport)
Yeah... so you have a script to follow... But please tell me that even a new script monkey can understand that you have to fix a "no link light when attached to multiple systems using multiple cables" situation before expecting "now check the autodetect proxy settings" checkbox to be more than mental masturbation?
I'll be the first to admit that cable modems do some freaky shit that I don't entirely understand sometimes. I do, however, know that tweaking IE is patently useless when there is NO LINK BETWEEN YOUR BOX AND MINE.
My modem has gone bad. It connects to the cable system normally but the ethernet is not working.
"Can you type IPCONFIG for me?"
It says Media Disconnected.
"Type IPCONFIG /RENEW for me"
It says that it can't do that when there's no media connected"
"Can you go into Internet Options and click on the Connection tab and see if there is anything listed under Dialers..."
OK - removed the dialer for my cellular card
"Now check the Autodectect box"
Ok - still no link light and no IP.
"Well Sir, your box shows all green on my side, so there is no problem with our hardware."
There is no link light on your box or anything I connect it to.
"Your computer's network port must be bad then Sir."
My network port shows full link when I plug it into my switch but I loose link when I plug into your box.
"Your router must be bad Sir."
"Can you go into Internet Options and click on the Connection tab...."
Grrr....
It wound up being both a blown modem ethernet port and somehow, it blew the Fa0/0 on my Cisco 2611xm. :-(
How bad is it when its easier and faster to go buy a cheap cable modem than deal with their support line? On the upside, I am no longer paying rent on their modem... should pay itself off in under a year. Less if I jump to Uverse and sell it off. ;-)
Yeah... so you have a script to follow... But please tell me that even a new script monkey can understand that you have to fix a "no link light when attached to multiple systems using multiple cables" situation before expecting "now check the autodetect proxy settings" checkbox to be more than mental masturbation?
I'll be the first to admit that cable modems do some freaky shit that I don't entirely understand sometimes. I do, however, know that tweaking IE is patently useless when there is NO LINK BETWEEN YOUR BOX AND MINE.
My modem has gone bad. It connects to the cable system normally but the ethernet is not working.
"Can you type IPCONFIG for me?"
It says Media Disconnected.
"Type IPCONFIG /RENEW for me"
It says that it can't do that when there's no media connected"
"Can you go into Internet Options and click on the Connection tab and see if there is anything listed under Dialers..."
OK - removed the dialer for my cellular card
"Now check the Autodectect box"
Ok - still no link light and no IP.
"Well Sir, your box shows all green on my side, so there is no problem with our hardware."
There is no link light on your box or anything I connect it to.
"Your computer's network port must be bad then Sir."
My network port shows full link when I plug it into my switch but I loose link when I plug into your box.
"Your router must be bad Sir."
"Can you go into Internet Options and click on the Connection tab...."
Grrr....
It wound up being both a blown modem ethernet port and somehow, it blew the Fa0/0 on my Cisco 2611xm. :-(
How bad is it when its easier and faster to go buy a cheap cable modem than deal with their support line? On the upside, I am no longer paying rent on their modem... should pay itself off in under a year. Less if I jump to Uverse and sell it off. ;-)