A pretty good weekend overshadowed by Customer Service Woes...
It's already been one of those days, and it's only 1:30.
First, we did have a good time at Connecticon! I ended up getting the suite that I had last year and threw the second annual Artist Alley Networking party. Which they tell me was a success because we had party crashers and security shut us down at 1:30am. I was just upset that a few of the people whom I really wanted to talk to didn't end up coming until after Security had give us it's "shut up or get out" warning.
And of course the party wouldn't have been complete with out sharpie art on other people. I didn't get as much art on me as last year, but Sketch did draw a tenticle monster on my back, and Steve Bennet drew an awesome dragon on my chest. ^_^ Check out the forum at PopCult for more details and pictures: http://forum.popcultanime.com/viewtopic.php?t=12
I just wish the success of the party wasn't overshadowed by my button machine woes, and poor customer service. Grr. First, Sunday, the small button maker craps out on me. Huge loss of sales. And now I have to air mail it back to the company I bought it from to get it serviced. This I have to pay for. And now I can't restock the small buttons. I wouldn't have been so mad, if the lady running the local UPS store wasn't so stingy. I use a laser printer, and go through a lot of ink, so I recycle it like a good little monkey. To do this I send it back to HP. They provide a label and everything so I don't have to pay for it. However, I just needed some package tape to reseal the ends of the boxes to mail them. You think that the UPS store would be ok with giving me a few pieces of tape to do this, but no. I wanted to seal the boxes, then I would have to buy tape. Then the lady has got to stand there and argue with me about it. I really wish I had though to just say, "Look, you seem to be busy, let me take my packages elsewhere, and I will tell everyone I know that you are too busy to worry about customer service and to take their packages elsewhere too." I run a business, and with out even taking a business class, I understand there is a thing called "The cost of business." i.e., that you have to spend a little time and money on things--like supplies--in order to bring the customers in, and keep them coming back. Even if it's as simple as giving out some tape now and then.
But before I had to argue with this woman about tape, I had to go to the bank. I put my parking charges on my debit card instead of my credit card, like I meant too, so of course I was overdrawn at the bank. This requires me to rush to the bank to deposit money, in hopes, and its a very slim hope where Bank of America is concerned, that I won't be charged for overdraft. Now, at my usual branch, they tell me I can just swipe my card and punch in my pin number for a deposit. Thinking it would be the same at this other branch, I don't bother to grab a deposit slip, I just get in line. Now, thankfully, it was a short line, but when I get there, I tell the lady I just want to deposit some cash, and start to swipe my card, well she tells me that I have to fill out a slip, and that they are "Over there." I even ask her, "Don't you have a slip?" she doesn't answer this, just points again and says there are over there, and I can get back in line once I have it filled out, she can wait on someone else. Now, it only takes a second to fill one out, but since I had already waited in line, I really didn't want to get back in line *again*. Not to mention that I couldn't see where the slips were, so, being a bit put out, I asked, "Where the fuck are they?" (meaning the slips), and she tells me not to swear at her. I had to give her a look of disbelief, before going to get the stupid depost slip. Then, when it's my turn agian, I get stuck with the same woman, though I entertained the thought of waiting for someone else. Now, finally getting to swipe my card, she asks me if I want it in checking or savings, well, I am not supposed to have a savings account anymore, so this news to me. She tells me I have to go to customer service to see about this, still apparently open, savings account. Well, in hopes to get out of the bank anytime soon, I ask for atleast the last four digits of the account number. I get told that customer service will find it, and I hear her mutter as I walk away, "I'm not dealing with this today." Gods, if she doesn't like working in the bank that badly, she should get a new job. Though, it did give me a chance to complain about her, so I made a note to read her name tag.
I have a lot more errands to run today, I just hope I don't have any more bad experiences as I did this morning.
First, we did have a good time at Connecticon! I ended up getting the suite that I had last year and threw the second annual Artist Alley Networking party. Which they tell me was a success because we had party crashers and security shut us down at 1:30am. I was just upset that a few of the people whom I really wanted to talk to didn't end up coming until after Security had give us it's "shut up or get out" warning.
And of course the party wouldn't have been complete with out sharpie art on other people. I didn't get as much art on me as last year, but Sketch did draw a tenticle monster on my back, and Steve Bennet drew an awesome dragon on my chest. ^_^ Check out the forum at PopCult for more details and pictures: http://forum.popcultanime.com/viewtopic.php?t=12
I just wish the success of the party wasn't overshadowed by my button machine woes, and poor customer service. Grr. First, Sunday, the small button maker craps out on me. Huge loss of sales. And now I have to air mail it back to the company I bought it from to get it serviced. This I have to pay for. And now I can't restock the small buttons. I wouldn't have been so mad, if the lady running the local UPS store wasn't so stingy. I use a laser printer, and go through a lot of ink, so I recycle it like a good little monkey. To do this I send it back to HP. They provide a label and everything so I don't have to pay for it. However, I just needed some package tape to reseal the ends of the boxes to mail them. You think that the UPS store would be ok with giving me a few pieces of tape to do this, but no. I wanted to seal the boxes, then I would have to buy tape. Then the lady has got to stand there and argue with me about it. I really wish I had though to just say, "Look, you seem to be busy, let me take my packages elsewhere, and I will tell everyone I know that you are too busy to worry about customer service and to take their packages elsewhere too." I run a business, and with out even taking a business class, I understand there is a thing called "The cost of business." i.e., that you have to spend a little time and money on things--like supplies--in order to bring the customers in, and keep them coming back. Even if it's as simple as giving out some tape now and then.
But before I had to argue with this woman about tape, I had to go to the bank. I put my parking charges on my debit card instead of my credit card, like I meant too, so of course I was overdrawn at the bank. This requires me to rush to the bank to deposit money, in hopes, and its a very slim hope where Bank of America is concerned, that I won't be charged for overdraft. Now, at my usual branch, they tell me I can just swipe my card and punch in my pin number for a deposit. Thinking it would be the same at this other branch, I don't bother to grab a deposit slip, I just get in line. Now, thankfully, it was a short line, but when I get there, I tell the lady I just want to deposit some cash, and start to swipe my card, well she tells me that I have to fill out a slip, and that they are "Over there." I even ask her, "Don't you have a slip?" she doesn't answer this, just points again and says there are over there, and I can get back in line once I have it filled out, she can wait on someone else. Now, it only takes a second to fill one out, but since I had already waited in line, I really didn't want to get back in line *again*. Not to mention that I couldn't see where the slips were, so, being a bit put out, I asked, "Where the fuck are they?" (meaning the slips), and she tells me not to swear at her. I had to give her a look of disbelief, before going to get the stupid depost slip. Then, when it's my turn agian, I get stuck with the same woman, though I entertained the thought of waiting for someone else. Now, finally getting to swipe my card, she asks me if I want it in checking or savings, well, I am not supposed to have a savings account anymore, so this news to me. She tells me I have to go to customer service to see about this, still apparently open, savings account. Well, in hopes to get out of the bank anytime soon, I ask for atleast the last four digits of the account number. I get told that customer service will find it, and I hear her mutter as I walk away, "I'm not dealing with this today." Gods, if she doesn't like working in the bank that badly, she should get a new job. Though, it did give me a chance to complain about her, so I made a note to read her name tag.
I have a lot more errands to run today, I just hope I don't have any more bad experiences as I did this morning.