Greetings, Earthlings. In case I hadn't mentioned, I have had an um, colorful year, In a bunch of unexpected ways. I wasn't fazed by the big ③⓪, but it did turn out to be tumultuous and a strong test of my resolve, responsibility, self-control and bravery. I got a DUI, which by the way, if you didn't know....in Washington carries severe penalties, no money can buy your time. A commuted sentence perhaps, but a conviction carries at least some jail time and 2 years of supervised probation with piss tests and house arrest (oh boy!) -_-
So, if I didn't mention how I got to WA, my best friend Amber used to work with me in Alabama; she moved just as suddenly from her hometown to the new land of Alabama as I would to Washington a few short years later. So, we became friends in a sort of non-traditional way...before I ever met her in person, I saw her name in an email as a top salesperson at our commission-based workplace. I felt at once both intrigued and slightly threatened.
So, me being the curious cat that I am, set out to find her among the 300+ agents in our call center. I figured out whose team she was on, and casually strolled by the area during breaks and lunches. I wanted to hear what she was saying to customers. At the very least, I could learn some new techniques, right?
Well, as soon as I heard her voice I knew I had been out-performed by the simplicity of sex appeal. Amber is an attractive girl, but she also has what I call a bedroom voice; sweet, high-pitched. It also helps that she is genuinely sweet to everyone, whether they deserve it or not. She would treat a common criminal with the same courtesy and demeanor as she would a small child or dog. She's a sweetheart.
So, I don't remember how I broached the subject but I introduced myself to her. I explained to her that sometimes I would be on a phone call for 15 minutes before being able to close a sale and I heard her do it in under 3 minutes sometimes, just by asking for the business. I am more methodical; I build rapport, trust, demonstrate competence, then introduce features and benefits and how they will meet that client's specific needs. Ask open-ended questions, overcome objections, etc. etc. etc. I worked hard to get to the top in this field; it's not easy to do. Well, it was for her. But this was all part of her magic, her mystery, her charm.
Amber is the type of person who will be loyal before she even knows the character of the person for whom she is giving her pearls. (Wisdom, love, resources, attention, affection, etc.) So, as a result...she has sometimes found herself in hot water before she knew what hit her. When she was talking about moving to Texas to live with on a goat farm with a guy she met in Texas...whose only photo was of Chucky the Doll, I knew I needed to intervene!