It's official (and certified, with a return receipt): I have the worst luck ever
Dear Ms. [Admissions Counselor]
Thank you for your email regarding my application. I sent my transcript from New York City on February 5th, with plenty of time for it to arrive by the early application deadline on the 15th. Unfortunately, USPS has lost my parcel. Though I sent it registered mail with a return receipt, it apparently went missing soon after being scanned in at the NYC post office on the afternoon of the 5th. Below is the official email I received from the Customer Relations department of the United States Postal Service. Meeting deadlines is extremely important to me, and the loss of my original transcript and the process of acquiring a new one for you has resulted in missing the early deadline. I hope that the official email below will be sufficient for you to still consider my application under the early admission criteria. I made every effort to assure the safe delivery of my transcript, but sheer bad luck in the form of the US Postal Service has reared its ugly head. I am truly impressed with the online system The Chicago School has instituted, and I only wish I could have used it to send my transcript as well. Again, the USPS continues to hunt for the transcript, and I have already begun the process of sending you a new one.
Thanks and Regards,
Heather
---------- Forwarded message ----------
Subject: Missing Package
Good Afternoon Heather:
This is in response to your inquiry concerning mail sent to the Office of Admissions Operations Chicago School of Psychology which has not been received in a timely manner. Your item was mailed using a certified and a return receipt. The tracking number is __________. The last scan indicates only when your item was accepted on 2/5/10 in New York, 10034.
We are concerned with customer reports of delayed mail and are making every effort to identify and correct as many causes of delays as possible.
The exact cause of the operational failure you experienced can not be identified. Please utilize this e-mail to contact the school for our error in misplacing your package. There have been instances when penalties are waived when it is apparent that it is not the fault of the customer.
We regret any inconvenience you have experienced as a result of this incident. Please accept our sincere apology.
Sincerely,
Phyllis ________
Consumer Affairs Analyst
Thank you for your email regarding my application. I sent my transcript from New York City on February 5th, with plenty of time for it to arrive by the early application deadline on the 15th. Unfortunately, USPS has lost my parcel. Though I sent it registered mail with a return receipt, it apparently went missing soon after being scanned in at the NYC post office on the afternoon of the 5th. Below is the official email I received from the Customer Relations department of the United States Postal Service. Meeting deadlines is extremely important to me, and the loss of my original transcript and the process of acquiring a new one for you has resulted in missing the early deadline. I hope that the official email below will be sufficient for you to still consider my application under the early admission criteria. I made every effort to assure the safe delivery of my transcript, but sheer bad luck in the form of the US Postal Service has reared its ugly head. I am truly impressed with the online system The Chicago School has instituted, and I only wish I could have used it to send my transcript as well. Again, the USPS continues to hunt for the transcript, and I have already begun the process of sending you a new one.
Thanks and Regards,
Heather
---------- Forwarded message ----------
Subject: Missing Package
Good Afternoon Heather:
This is in response to your inquiry concerning mail sent to the Office of Admissions Operations Chicago School of Psychology which has not been received in a timely manner. Your item was mailed using a certified and a return receipt. The tracking number is __________. The last scan indicates only when your item was accepted on 2/5/10 in New York, 10034.
We are concerned with customer reports of delayed mail and are making every effort to identify and correct as many causes of delays as possible.
The exact cause of the operational failure you experienced can not be identified. Please utilize this e-mail to contact the school for our error in misplacing your package. There have been instances when penalties are waived when it is apparent that it is not the fault of the customer.
We regret any inconvenience you have experienced as a result of this incident. Please accept our sincere apology.
Sincerely,
Phyllis ________
Consumer Affairs Analyst