grrr grrr grrr grr
since I can't use aim anymore at work I seem to have lost all communications with everyone.
This is a desparate plea for email. not spam... i miss talking to everyone when I am at werk.
OH this weekend .. it was 70 degrees... HEHE nice bright sunny day
I got a 44 on a eval today for a few reasons.
1. I didn't say good morning good afternoon or good evening
2. I didn't tell the customer his ticket number... (he called back to check on the status of his ticket and HE told me that at the onset of the call)
3. I didn't thank him for him calling
4. I didn't ACT helpful
5. I didn't hold his hand throught the process
but thiese are the facts..
1. I solved the guys problem.
2. I told him how to fix
3. I told him how to prevent this in the future.
He did not call back
I got another eval today (after my DISCUSSION of my first score)
I got a 100 percent on this one...
I didn't solve the guys problem
I didn't explain anything to him
I didn't give him a way to fix this in the future
I helld his hand and used good morning and followed the guidelines...
he called 7 times today about the same thing....
I got a 100 for not solving anything and a 44 for solving a guys problem..
OH well.. go figure
I loves you all
specailly julie.. *snuggle**snuggle*
This is a desparate plea for email. not spam... i miss talking to everyone when I am at werk.
OH this weekend .. it was 70 degrees... HEHE nice bright sunny day
I got a 44 on a eval today for a few reasons.
1. I didn't say good morning good afternoon or good evening
2. I didn't tell the customer his ticket number... (he called back to check on the status of his ticket and HE told me that at the onset of the call)
3. I didn't thank him for him calling
4. I didn't ACT helpful
5. I didn't hold his hand throught the process
but thiese are the facts..
1. I solved the guys problem.
2. I told him how to fix
3. I told him how to prevent this in the future.
He did not call back
I got another eval today (after my DISCUSSION of my first score)
I got a 100 percent on this one...
I didn't solve the guys problem
I didn't explain anything to him
I didn't give him a way to fix this in the future
I helld his hand and used good morning and followed the guidelines...
he called 7 times today about the same thing....
I got a 100 for not solving anything and a 44 for solving a guys problem..
OH well.. go figure
I loves you all
specailly julie.. *snuggle**snuggle*