Wow, it's been a crazy long time since I've posted....
Yeah, so around a year since I've posted? Yeesh. I've started another blog, mostly for fingernail art. It's here--> bottlehappie.blogspot.com. I've also been busy with work and school. Because of work and school, I feel the need for another hugely long rant.
Ugh, just the rest of this week and 1 more day before this semester is over. However, in that time I have to write two papers (technically the papers aren't due until May 3, but I digress), prepare for my social problems final, and direct a scene for my theatre class. I also have to memorize my lines for the scene I'm in on Thursday. All of this on top of trying to make budget at work before the end of the month. Budget is $1600 per month. We have about $500.
So as I'm fighting to stay afloat at work, I get an email from a customer. Now I've checked this woman's history, and it says she has a track record of getting an item, claiming it's broken, not sending pictures, and demanding refunds. I did my best to avoid that fate, but it bit me in the butt anyway. She emailed me saying that two of her five pieces were broken. I told her I needed pictures before I could file an insurance claim. She said she would have some to me by next week. Wonderful, crisis mildly averted.
However, as I'm getting ready to go to sleep last night, I get this email-
I am extremely disappointed in the way you packed and shipped this delicate item which might be 70 or 80 years old. This is an antique watch, with no crystal, and there was a slight chance that it could be repaired.I'm not so sure now, since there was an obvious compression/pressure indentation over the item which was so great as to deform and partially tear through the cardboard envelope.It takes only a small amount of common sense to NOT ship this type of item between only 2 layers of paper towels in a USPS cardboard envelope. In fact, most sites send this type of item in some type of double container AND a small bubble envelope.In addition, when I received the cardboard envelope, the corner was torn off to as if someone attempted to gain some access to the item, but apparently, the person did not want this item.
In my view, this haphazard packing/shipping method, though I was charged and paid the cost reveals a total disrespect for the buyer.However, your shop is going to lose a potential regular customer. I've stopped using ebay because of the rampant fraud there, and I avoid other sites with haphazard business practices. I will spread the word concerning your operation to the hobbyists and collectors in my network.
If you do not respond to my concern, I will no longer do business with your shop.
He sent that at 11:30 meaning I couldn't go to sleep until about 2:30 trying to deal with this. I got another email from him this morning, and he's not angry, just ticked that our shipping process is a little lax. I don't have any money at work to pay for anything- I hate it when the customers try to tell me to use the fancy stuff to ship with.
*sigh* Anyway, just an annoying day. I also found out that my aunt wants me to house-sit for her this weekend, when I already had hotel reservations in Cincinatti. Then when I said I was staying overnight, she wanted me to gome on Friday night, leave on Saturday, then come back on Sunday. o_0
Anyway, back to your regularly scheduled programming. I'll shut up now.
Ugh, just the rest of this week and 1 more day before this semester is over. However, in that time I have to write two papers (technically the papers aren't due until May 3, but I digress), prepare for my social problems final, and direct a scene for my theatre class. I also have to memorize my lines for the scene I'm in on Thursday. All of this on top of trying to make budget at work before the end of the month. Budget is $1600 per month. We have about $500.
So as I'm fighting to stay afloat at work, I get an email from a customer. Now I've checked this woman's history, and it says she has a track record of getting an item, claiming it's broken, not sending pictures, and demanding refunds. I did my best to avoid that fate, but it bit me in the butt anyway. She emailed me saying that two of her five pieces were broken. I told her I needed pictures before I could file an insurance claim. She said she would have some to me by next week. Wonderful, crisis mildly averted.
However, as I'm getting ready to go to sleep last night, I get this email-
I am extremely disappointed in the way you packed and shipped this delicate item which might be 70 or 80 years old. This is an antique watch, with no crystal, and there was a slight chance that it could be repaired.I'm not so sure now, since there was an obvious compression/pressure indentation over the item which was so great as to deform and partially tear through the cardboard envelope.It takes only a small amount of common sense to NOT ship this type of item between only 2 layers of paper towels in a USPS cardboard envelope. In fact, most sites send this type of item in some type of double container AND a small bubble envelope.In addition, when I received the cardboard envelope, the corner was torn off to as if someone attempted to gain some access to the item, but apparently, the person did not want this item.
In my view, this haphazard packing/shipping method, though I was charged and paid the cost reveals a total disrespect for the buyer.However, your shop is going to lose a potential regular customer. I've stopped using ebay because of the rampant fraud there, and I avoid other sites with haphazard business practices. I will spread the word concerning your operation to the hobbyists and collectors in my network.
If you do not respond to my concern, I will no longer do business with your shop.
He sent that at 11:30 meaning I couldn't go to sleep until about 2:30 trying to deal with this. I got another email from him this morning, and he's not angry, just ticked that our shipping process is a little lax. I don't have any money at work to pay for anything- I hate it when the customers try to tell me to use the fancy stuff to ship with.
*sigh* Anyway, just an annoying day. I also found out that my aunt wants me to house-sit for her this weekend, when I already had hotel reservations in Cincinatti. Then when I said I was staying overnight, she wanted me to gome on Friday night, leave on Saturday, then come back on Sunday. o_0
Anyway, back to your regularly scheduled programming. I'll shut up now.