Tempest over a Timbit: ...
...fired Tim Hortons cashier gets her job back.
Bolding mine.
""A Tim Hortons cashier in London, Ont., has been rehired after losing her job for giving a free Timbit to a customer with a fussy child.
Nicole Lilliman, 27, said she was fired Wednesday for giving one of the 16-cent treats to a regular customer with a small child. Lilliman told the London Free Press she was confronted by three managers on Monday who told her she was caught on video giving away free food, thereby violating company policy.
"I was crying," she told the newspaper. "I was like, 'I'm a single mom with four kids and you are going to put this on my record? You should bring all the staff in here and fire them all and yourselves, too.' People give out Timbits to dogs in the drive-through all the time."
Company spokeswoman Rachel Douglas said Wednesday the company regretted the action and had rehired Lilliman.
"Unfortunately, the action of the manager of this location was not appropriate, nor grounds for dismissal," Douglas said in an e-mail. "With an apology from management, Ms. Lilliman has been rehired by the franchisee at another location."
I can only imagine how this looks on the three Managers' personnel files in the long run. But the comments posted on this story are pretty interesting too. I have been disciplined by Managers and usually it's only 2 people on both sides of the desk, two from management and my union rep and me.
Bolding mine.
""A Tim Hortons cashier in London, Ont., has been rehired after losing her job for giving a free Timbit to a customer with a fussy child.
Nicole Lilliman, 27, said she was fired Wednesday for giving one of the 16-cent treats to a regular customer with a small child. Lilliman told the London Free Press she was confronted by three managers on Monday who told her she was caught on video giving away free food, thereby violating company policy.
"I was crying," she told the newspaper. "I was like, 'I'm a single mom with four kids and you are going to put this on my record? You should bring all the staff in here and fire them all and yourselves, too.' People give out Timbits to dogs in the drive-through all the time."
Company spokeswoman Rachel Douglas said Wednesday the company regretted the action and had rehired Lilliman.
"Unfortunately, the action of the manager of this location was not appropriate, nor grounds for dismissal," Douglas said in an e-mail. "With an apology from management, Ms. Lilliman has been rehired by the franchisee at another location."
I can only imagine how this looks on the three Managers' personnel files in the long run. But the comments posted on this story are pretty interesting too. I have been disciplined by Managers and usually it's only 2 people on both sides of the desk, two from management and my union rep and me.