(no subject)
So a woman comes in with one of those "one touch" can openers, with a can of cat food hanging off of it. She says that it quit working and she didn't have her receipt. She didn't want to return the cat food but she couldn't get it off of the can opener. First thing I notice is it's one of those pop top/peel off can lids. why in the WORLD anyone would try to use a can opener on those types of lids I'll never know. So I explained to her that without a receipt or a package, I have no way to ring it up so I cannot do a return. She says she'll go get another one to exchange it.
Luckily, Brent came in right then and so I told him he could just HAVE the service desk I was going home. He got the can opener to open the can the rest of the way and got the lid off of the opener. I came back up after clocking out and picking up some cold medicines (I'm sick) to see what the woman did.
She opted to still exchange it because she was afraid the other one would mess up again if she kept that one.
This was her 3rd one of those. All with out a receipt. So she is stuck now for technically 45 days, but somewhere along the lines we started telling people a year to discourage no receipt returns. Brent and I are both sure she'll probably try to return it again because she'll probably try to open more pop top cans with it.
some people are so STUPID.
In other news...
On the first of November I believe, a new updated return policy came out. In this return policy, air beds are listed as being only returnable within 15 days, unopened, and with a receipt. If there is a defect it may be exchanged for one of equal or greater value. But no returns otherwise.
Well I had 3 no receipt attempts for air mattresses today. Two within like 10 minutes of one another. One woman was extremely upset and ended up going looking for management. Then I get called out because I didn't do the return. But they didn't know the policy had changed and I told them that it had and I had a copy of it right there and I showed all three customers the new policy.
The first one was defective so he opted to exchange it for the exact same one. But the other two were unopened, but no receipt.
One of the people was cordial about it and was like "OK cool." But the other woman... she was upset.
The upset woman ended up getting a manager to approve the return and it was done elsewhere from the service desk.
If they'd had their receipts and it had been beyond the 15 days, I would have called for a supervisor since it is still such a new policy, but since there was no receipt, and the only reason for return was they just didn't need it... I dunno. Especially angry woman. Whenever someone gets an attitude it makes me less likely to want to do whatever it is they want me to do. Maybe that's wrong of me. But whatever. It's true.
I can't remember if there were any other interesting situations today. But yeah. can opener lady just got me. big time. and I did not have the patience especially at the end of the day when my throat had been increasingly getting more and more sore. It's a good thing Brent came in when he did. :-p
Luckily, Brent came in right then and so I told him he could just HAVE the service desk I was going home. He got the can opener to open the can the rest of the way and got the lid off of the opener. I came back up after clocking out and picking up some cold medicines (I'm sick) to see what the woman did.
She opted to still exchange it because she was afraid the other one would mess up again if she kept that one.
This was her 3rd one of those. All with out a receipt. So she is stuck now for technically 45 days, but somewhere along the lines we started telling people a year to discourage no receipt returns. Brent and I are both sure she'll probably try to return it again because she'll probably try to open more pop top cans with it.
some people are so STUPID.
In other news...
On the first of November I believe, a new updated return policy came out. In this return policy, air beds are listed as being only returnable within 15 days, unopened, and with a receipt. If there is a defect it may be exchanged for one of equal or greater value. But no returns otherwise.
Well I had 3 no receipt attempts for air mattresses today. Two within like 10 minutes of one another. One woman was extremely upset and ended up going looking for management. Then I get called out because I didn't do the return. But they didn't know the policy had changed and I told them that it had and I had a copy of it right there and I showed all three customers the new policy.
The first one was defective so he opted to exchange it for the exact same one. But the other two were unopened, but no receipt.
One of the people was cordial about it and was like "OK cool." But the other woman... she was upset.
The upset woman ended up getting a manager to approve the return and it was done elsewhere from the service desk.
If they'd had their receipts and it had been beyond the 15 days, I would have called for a supervisor since it is still such a new policy, but since there was no receipt, and the only reason for return was they just didn't need it... I dunno. Especially angry woman. Whenever someone gets an attitude it makes me less likely to want to do whatever it is they want me to do. Maybe that's wrong of me. But whatever. It's true.
I can't remember if there were any other interesting situations today. But yeah. can opener lady just got me. big time. and I did not have the patience especially at the end of the day when my throat had been increasingly getting more and more sore. It's a good thing Brent came in when he did. :-p