New phone remorse
I bought a shiny new Samsung Galaxy I7500 from O2 recently. And despite it being a lovely phone I think I'm going to have to return it.
It's an Android phone that I have enjoyed using but while I am able to return it I am going to have to take it back as I have had some problems and there is no guarantee of a fix being issued.
For a start it has been resetting itself randomly at least once per day which means at some point the phone will need new firmware to fix the problem.
The worst issue is that the supplied PC software that allows you to flash the firmware and to backup the phone recognises the phone but then says that the device is "unsupported" and will not function at all. This surprised me as any rudimentary testing at all would have picked this up.
I have phoned O2 twice and gotten little joy and was referred to the O2 shop I bought the phone from. Eventually I spoke to someone from the returns department who suggested I contact Samsung.
So usnig the number they gave me I phoned Samsung who quite readily admitted that the software they were sending out with the Samsung Galaxy didn't work and could offer me no fix.
Since there are no end of reviews of this phone I am surprised that this issue was never uncovered and shows how superficial many reviews can be.
Hopefully O2 will cancel the contract and I'll have to go back to searching for a new device again with a week of time wasted trying to get the Galaxy sorted.
It's an Android phone that I have enjoyed using but while I am able to return it I am going to have to take it back as I have had some problems and there is no guarantee of a fix being issued.
For a start it has been resetting itself randomly at least once per day which means at some point the phone will need new firmware to fix the problem.
The worst issue is that the supplied PC software that allows you to flash the firmware and to backup the phone recognises the phone but then says that the device is "unsupported" and will not function at all. This surprised me as any rudimentary testing at all would have picked this up.
I have phoned O2 twice and gotten little joy and was referred to the O2 shop I bought the phone from. Eventually I spoke to someone from the returns department who suggested I contact Samsung.
So usnig the number they gave me I phoned Samsung who quite readily admitted that the software they were sending out with the Samsung Galaxy didn't work and could offer me no fix.
Since there are no end of reviews of this phone I am surprised that this issue was never uncovered and shows how superficial many reviews can be.
Hopefully O2 will cancel the contract and I'll have to go back to searching for a new device again with a week of time wasted trying to get the Galaxy sorted.