Did you hear what Ms. Holt did?!
"I heard she drop kicked a zombie!"
"Well I heard she roundhouse kicked the zombie, Chuck Norris style!"
Seriously, I didn't. Well, not physically. I did lay some verbal smackdown, but really, the zombie had it coming.
What a day it has been. I have never, ever, ever had such bad customer service. Is it a perquisite to work at Six Flags that you must be grumpy and unreasonable? Okay, so the first three zombies were pretty reasonable.
"Look, I have 46 sugar-high, really tired, kinda grumpy teenagers here. Could you zombies please leave them be? I know they are being annoying. They are teenagers, it’s their job. But we're trying to get organized. Could you please go, uh, haunt someone else?" I pleaded.
Nice lady zombie. "Sure. We were just trying to head off some problems. We'll steer clear." Shakes my hand and leaves.
Not five minutes later, we are still trying to account for two students, and I get clipped by a hooded, masked zombie. I lean down and say to him "Look, I've already talked to a few of you colleagues. Could you please leave my group alone?"
Proper response, leave.
Not what happened.
Said zombie pulls off hood, pulls down mask and proceeds to argue with me. I don't think so!
Said zombie: "(All short man indignant) I've been working this crowd since dark and people have touched me. They aren't supposed to touch us."
Me: "Well it wasn't one of my kids."
Zombie: "Can you be sure that it wasn't?"
I really don't like being told what to do. And I dislike even more when someone gets pissy about my students. Not a good idea. You wouldn't like me when I'm angry.
Me: "(Pissed off! Did you just accuse my kids?) Excuse me? (Cue eye twitch) I have never in my life had such bad customer service as I have today. This is beyond ridiculous."
Zombie: "(With the attitude) We have a job... (Continued indignant argument)"
Me: "Yeah, its called customer service. I am a customer, you work here. Ever heard of the customer is always right? How dare you speak to me in such a way. I have a group of fifty. Think you can do the math on that? And you're going to argue with me about whether or not you should go away?"
Zombie continues to argue with me. There is a vein popping on my forehead somewhere. We are attracting a crowd. Enter security guard.
Guard: "(To zombie) You need to go talk to [security guard] Mike over there. (To me) My name is Steve. How can I help?"
Me: "I really don't appreciate being argued with, and I really don't appreciate employees accusing my kids of doing things they haven't."
Guard Steve: "The zombies know that they are to back away when told 'no.' I apologize for this incident."
It went on from there. Steve was very polite. Hooded zombie is probably going to be fired. I don't feel bad. The train guy was grumpy. The chick running the Rush Street Flyer looked like she hadn't slept in days. The dude in the parking lot yelled at my kids to get back on the bus, like five times. We heard him the first time. It takes a minute to get back in there. Cut us some slack. The people at the restaurant were really nice. Seriously? WTF!
Six Flags' customer service lacks. But Tony Hawk's Big Spin was awesome!
I'm tired.
"Well I heard she roundhouse kicked the zombie, Chuck Norris style!"
Seriously, I didn't. Well, not physically. I did lay some verbal smackdown, but really, the zombie had it coming.
What a day it has been. I have never, ever, ever had such bad customer service. Is it a perquisite to work at Six Flags that you must be grumpy and unreasonable? Okay, so the first three zombies were pretty reasonable.
"Look, I have 46 sugar-high, really tired, kinda grumpy teenagers here. Could you zombies please leave them be? I know they are being annoying. They are teenagers, it’s their job. But we're trying to get organized. Could you please go, uh, haunt someone else?" I pleaded.
Nice lady zombie. "Sure. We were just trying to head off some problems. We'll steer clear." Shakes my hand and leaves.
Not five minutes later, we are still trying to account for two students, and I get clipped by a hooded, masked zombie. I lean down and say to him "Look, I've already talked to a few of you colleagues. Could you please leave my group alone?"
Proper response, leave.
Not what happened.
Said zombie pulls off hood, pulls down mask and proceeds to argue with me. I don't think so!
Said zombie: "(All short man indignant) I've been working this crowd since dark and people have touched me. They aren't supposed to touch us."
Me: "Well it wasn't one of my kids."
Zombie: "Can you be sure that it wasn't?"
I really don't like being told what to do. And I dislike even more when someone gets pissy about my students. Not a good idea. You wouldn't like me when I'm angry.
Me: "(Pissed off! Did you just accuse my kids?) Excuse me? (Cue eye twitch) I have never in my life had such bad customer service as I have today. This is beyond ridiculous."
Zombie: "(With the attitude) We have a job... (Continued indignant argument)"
Me: "Yeah, its called customer service. I am a customer, you work here. Ever heard of the customer is always right? How dare you speak to me in such a way. I have a group of fifty. Think you can do the math on that? And you're going to argue with me about whether or not you should go away?"
Zombie continues to argue with me. There is a vein popping on my forehead somewhere. We are attracting a crowd. Enter security guard.
Guard: "(To zombie) You need to go talk to [security guard] Mike over there. (To me) My name is Steve. How can I help?"
Me: "I really don't appreciate being argued with, and I really don't appreciate employees accusing my kids of doing things they haven't."
Guard Steve: "The zombies know that they are to back away when told 'no.' I apologize for this incident."
It went on from there. Steve was very polite. Hooded zombie is probably going to be fired. I don't feel bad. The train guy was grumpy. The chick running the Rush Street Flyer looked like she hadn't slept in days. The dude in the parking lot yelled at my kids to get back on the bus, like five times. We heard him the first time. It takes a minute to get back in there. Cut us some slack. The people at the restaurant were really nice. Seriously? WTF!
Six Flags' customer service lacks. But Tony Hawk's Big Spin was awesome!
I'm tired.