According to the Spanish laws regarding work, there's a general commong ground called "Estatuto de los trabajadores" and then each sector has specific agreements, signed between representatives of companies (Patronal) and unions (sindicatos) which rule things such as cattegories, improvements over the Estatuto. Moreover, big companies have workers
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Time off is regulated by the "Estatuto". Minimum is a complete month, which translates into 22 working days (only Britons get less than us, 20 days).
Pensions are in the general Social Security system. It's the same for everybody.
What we need to regulate for the sector is a set of specific work conditions. There's also something very weird. Companies are creating new companies under different "convenios" to give less rights to workers. For instance, IBM Spain is ruled by the "iron industry" convenio, which has 28 vacation days. Of course, IBM rushed to create "IBM Information Services" to be under the "Offices" convenio, which has less rights. It's only 5 years ago that IT got a "convenio", but they don't want to improve it.
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If I got better work conditions. But that's not the case. It's not the case to have good managers (I barely have had 1 out of 5) and career path? Everything step up in the ladder is welded shut in our corporate culture unless you're a vulture or a whore (probably you have to be both).
Assuring rights via legislation is the only way we have here. And outsourcing? They'll do anyway. We have LatinAmerica. Most call centers are going there already, and a company such as INDRA makes most of his work there as well.
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