im dying
So I woke up today freezing, but Mckay told me that my back felt like it was 400 degrees. Now I’m sitting in my office waiting to die.
It's true.
McKay and I had din din with Terry and Sarah on Friday and I’m almost positive that Terry gave me his fucked up disease...probably on purpose as a prank...oh that Terry. (imagine fist shaking in air)
I didn't go into the office yesterday on account of needing a "Day of Fun" which obviously turned into "Day of Drinking Excessively and Sitting on Couch". I called the office about three times to make sure everything was okay, which I was told it was. Excited that finally the girls can handle working without me holding their hands, I came in today (dying as previously mentioned) only to find that in fact everything was okay yesterday because nothing was done at all. I had no fewer than 50 messages and three stacks of files on my desk with post it notes detailing things that needed to be done.
I'll give you an example:
File: Devery
Postit Note: Ursula This guy has questions about his policy. Please call back.
Now, I know this might be confusing to you who don’t work in insurance. I’ll give you the run down real fast. Basically in insurance you have what it called “customer service”. These people help the customers with issues they have regarding their insurance. So for instance, if someone calls and has a question about their policy regular procedure would be to find out the question and then answer the question. I know, its confusing. So why, then, would a post it note like this be placed on my desk? Why wasn’t the question juts answered? Good question I would like to know the same thing. My theory is that I employ morons…who, as I just checked, do NOT have live journal…
Its astonishing to me the brain waves that goes through certain people's heads. I'll give you the conversation I imagine took place:
Customer: I have a question
Girl: ok
Customer: can you answer it
Girl: Ursula isn't here
Customer: So can you answer it
Girl: Ursula isn't here today. Can I take a message and have her call you back.
Customer: Yeah I guess that would be fine, but maybe you can answer the question.
Girl: Ursula isn't here (brain automatically shutting down) can I take a message?
Baffling really. Another highlight of my day was another message that had a client asking to add a vehicle to his policy. Also please keep in mind that everyone here is fully trained to do any type of policy changes and answer any questions. It’s not like they don't know how. Their fucking job is customer service...it’s not that hard to understand the implications of said job title. Anyways, so I get a message that has the VIN of the car and the request to add it to the policy. So, I asked why it wasn't added yesterday but rather placed on my empty desk until today. The response was "I didn't understand him, so I wasn't sure if that is the right VIN"
...
Really, so not only did you not do what was needed, but you didn't understand him and rather than verifying information you leave a useless message on my desk...
I hate my life. Good thing I’m already dying.
McKay, I want soup. Do something.
It's true.
McKay and I had din din with Terry and Sarah on Friday and I’m almost positive that Terry gave me his fucked up disease...probably on purpose as a prank...oh that Terry. (imagine fist shaking in air)
I didn't go into the office yesterday on account of needing a "Day of Fun" which obviously turned into "Day of Drinking Excessively and Sitting on Couch". I called the office about three times to make sure everything was okay, which I was told it was. Excited that finally the girls can handle working without me holding their hands, I came in today (dying as previously mentioned) only to find that in fact everything was okay yesterday because nothing was done at all. I had no fewer than 50 messages and three stacks of files on my desk with post it notes detailing things that needed to be done.
I'll give you an example:
File: Devery
Postit Note: Ursula This guy has questions about his policy. Please call back.
Now, I know this might be confusing to you who don’t work in insurance. I’ll give you the run down real fast. Basically in insurance you have what it called “customer service”. These people help the customers with issues they have regarding their insurance. So for instance, if someone calls and has a question about their policy regular procedure would be to find out the question and then answer the question. I know, its confusing. So why, then, would a post it note like this be placed on my desk? Why wasn’t the question juts answered? Good question I would like to know the same thing. My theory is that I employ morons…who, as I just checked, do NOT have live journal…
Its astonishing to me the brain waves that goes through certain people's heads. I'll give you the conversation I imagine took place:
Customer: I have a question
Girl: ok
Customer: can you answer it
Girl: Ursula isn't here
Customer: So can you answer it
Girl: Ursula isn't here today. Can I take a message and have her call you back.
Customer: Yeah I guess that would be fine, but maybe you can answer the question.
Girl: Ursula isn't here (brain automatically shutting down) can I take a message?
Baffling really. Another highlight of my day was another message that had a client asking to add a vehicle to his policy. Also please keep in mind that everyone here is fully trained to do any type of policy changes and answer any questions. It’s not like they don't know how. Their fucking job is customer service...it’s not that hard to understand the implications of said job title. Anyways, so I get a message that has the VIN of the car and the request to add it to the policy. So, I asked why it wasn't added yesterday but rather placed on my empty desk until today. The response was "I didn't understand him, so I wasn't sure if that is the right VIN"
...
Really, so not only did you not do what was needed, but you didn't understand him and rather than verifying information you leave a useless message on my desk...
I hate my life. Good thing I’m already dying.
McKay, I want soup. Do something.