In response to a few stuff...
This post is mostly a reply to the comments that have recently been made by former and current employees of the company I work for (Allegiant Air) on this popular blog:
http://crankyflier.blogspot.com/2006/09/who-f-is-allegiant-air.html
Normally, I have my posts locked as friends only, as I am a private person, and prefer my life in the quiet side. Obviously not this time. I have kept silent for quite a while about this, and with good reason. But with the latest post made, I don't think this hot-headed Latin-Asian woman can stay silent for long.
To whomever is posting these comments, please stop and stop now. Seriously. These things that have been brought up are not to be aired in public in such a fashion, but rather dealt with internally.
Granted, I am a former employee of the call center, and I know how hectic it can be. One year and one month putting up with screaming passengers, unhappy customers and travel agents, trying to live up to your supervisor's expectations as far as phone call and sales quotas, off-the-phone specialty desk duties, training new agents... it's all enough for a normal person to lose their sanity in one week flat. (but that didn't happen to me because the joy of The Lord is my strength... but that's a different topic all on it's own!!)
In addition, there is no such thing as a perfect management team, either. If there is one thing that I can say, it's this: Everyone in the corporate world, from the CEO down, is under some kind of pressure for some kind of expectation. Maury, Ponder, and Andrew are under pressure to make sure the business they are running is as financially stable as possible, and more so now in these days. Pricing and Revenue is under pressure as they are expected to make sure the company's income increases, or at least stabilizes. In-Flight is under pressure as they are expected to create a fun, unique flight experience without sacrificing safety. Customer Relations is under pressure as they are expected to keep customer service to par without sacrificing the policies, procedures, and the values of the company. And I have already outlined Reservations Center's issues.... and that is only the tip of the iceburg.
Also, what makes you think that most other companies has not gone through these things? No company, whether it be an airline or otherwise, always have some kind of growing pains. What makes Allegiant Air 'different' is that since the company is growing fast, so do the growing pains. Mistakes will be made (and yes, it has been made), plans and ideas will not work, supervisors, managers, and other authorized agents will make the wrong call. It happens with every company. But we learn from it and move on.
I guess what I'm trying to say is this: Let Allegiant grow and make it's own mistakes... and deal with these mistakes internally, away from the public eye. If you have issues, you know where to vent them. If you don't, then look it up at the employee website. You may hate Allegiant Air, but you know what? There are thousands others, including myself, that do not. We love Allegiant, and there's a reason why, even though all the good days and the rough days where we feel like we should call it a day, we still stuck by with the company,... and it isn't just because it pays the bills.**nods**
But bah...... enough about work.... it's Friday.... LET'S ROCK!!!!
http://crankyflier.blogspot.com/2006/09/who-f-is-allegiant-air.html
Normally, I have my posts locked as friends only, as I am a private person, and prefer my life in the quiet side. Obviously not this time. I have kept silent for quite a while about this, and with good reason. But with the latest post made, I don't think this hot-headed Latin-Asian woman can stay silent for long.
To whomever is posting these comments, please stop and stop now. Seriously. These things that have been brought up are not to be aired in public in such a fashion, but rather dealt with internally.
Granted, I am a former employee of the call center, and I know how hectic it can be. One year and one month putting up with screaming passengers, unhappy customers and travel agents, trying to live up to your supervisor's expectations as far as phone call and sales quotas, off-the-phone specialty desk duties, training new agents... it's all enough for a normal person to lose their sanity in one week flat. (but that didn't happen to me because the joy of The Lord is my strength... but that's a different topic all on it's own!!)
In addition, there is no such thing as a perfect management team, either. If there is one thing that I can say, it's this: Everyone in the corporate world, from the CEO down, is under some kind of pressure for some kind of expectation. Maury, Ponder, and Andrew are under pressure to make sure the business they are running is as financially stable as possible, and more so now in these days. Pricing and Revenue is under pressure as they are expected to make sure the company's income increases, or at least stabilizes. In-Flight is under pressure as they are expected to create a fun, unique flight experience without sacrificing safety. Customer Relations is under pressure as they are expected to keep customer service to par without sacrificing the policies, procedures, and the values of the company. And I have already outlined Reservations Center's issues.... and that is only the tip of the iceburg.
Also, what makes you think that most other companies has not gone through these things? No company, whether it be an airline or otherwise, always have some kind of growing pains. What makes Allegiant Air 'different' is that since the company is growing fast, so do the growing pains. Mistakes will be made (and yes, it has been made), plans and ideas will not work, supervisors, managers, and other authorized agents will make the wrong call. It happens with every company. But we learn from it and move on.
I guess what I'm trying to say is this: Let Allegiant grow and make it's own mistakes... and deal with these mistakes internally, away from the public eye. If you have issues, you know where to vent them. If you don't, then look it up at the employee website. You may hate Allegiant Air, but you know what? There are thousands others, including myself, that do not. We love Allegiant, and there's a reason why, even though all the good days and the rough days where we feel like we should call it a day, we still stuck by with the company,... and it isn't just because it pays the bills.**nods**
But bah...... enough about work.... it's Friday.... LET'S ROCK!!!!
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