E-lated
We'd been having some trouble with e-mails bouncing with large attachments lately.
We sent an inquiry through our friend marquismarc, our ally within the system.
A phone call informed us we're "still on the old e-mail system" and that we "needed to switch over to the new MSN e-mail system". Oh boy!
I phone them up, they talk me through it, since the site itself was confusing. The stats they show are only for the new users, and it seemed no different from what appeared to be our current stats. (What we need, simply, is to be allowed to send larger attachments than we're currently allowed to under the Sympatico rules) I'm wary of ever changing anything because it always ends in disaster. Plus, now Sympatico's in bed with Microsoft, and that bodes not well at all. It's confusing and I get the run around, so I need to talk to a human. I do.
So we go through the change. Works great, except no e-mail is coming through the one Sympatico e-mail address we have. (most of our stuff goes through our domain names and our domain name hosting ISP).
Except they forgot to tell us to change the userid to the e-mail address instead of the b1xxxxx code they used to use. Another call to tech support, and it's straightened out.
Another phone call to tech support, some more changes. It works for a while, then goes kaput. I take the Sympatico account offline temporarily in our e-mail software, since we can still access it through the web.
I call tech support again. They tell me I have to backup everything and start a new user account. WHAT??? You're kidding me, right? Your system is the only thing different from yesterday, and you're telling me I have "a corrupt settings file" and I basically have to wipe out and start again? No.
I discover a ticky box which solves the problem.
For a while.
Then it stops working again. I take the account offline and vow to talk to Sympatico tech support AGAIN and straighten this out as soon as possible. (all the while, Gmajorette is trying to get actual work done, so it's not possible to commandeer her computer for hours at a time).
I sent an e-mail to our tech guy at ITDEV, our domain name web hosting company, and ask them what the attachment size limit is. He said "None." I say "Awesome! Jeez, it's too bad we can't do everything through you guys. I like your attitude better." He said, "We're working on that, but meanwhile, if you want, you can use our SMTP (outgoing e-mail) server, just [tech tech] and you're ready to go."
Really?
Awesome!
So I did. And it works fine.
So, now our e-mail has no limits, coming or going, thanks to being finally free of the Sympatico tether.
Not Tags: video podcast
We sent an inquiry through our friend marquismarc, our ally within the system.
A phone call informed us we're "still on the old e-mail system" and that we "needed to switch over to the new MSN e-mail system". Oh boy!
I phone them up, they talk me through it, since the site itself was confusing. The stats they show are only for the new users, and it seemed no different from what appeared to be our current stats. (What we need, simply, is to be allowed to send larger attachments than we're currently allowed to under the Sympatico rules) I'm wary of ever changing anything because it always ends in disaster. Plus, now Sympatico's in bed with Microsoft, and that bodes not well at all. It's confusing and I get the run around, so I need to talk to a human. I do.
So we go through the change. Works great, except no e-mail is coming through the one Sympatico e-mail address we have. (most of our stuff goes through our domain names and our domain name hosting ISP).
Except they forgot to tell us to change the userid to the e-mail address instead of the b1xxxxx code they used to use. Another call to tech support, and it's straightened out.
Another phone call to tech support, some more changes. It works for a while, then goes kaput. I take the Sympatico account offline temporarily in our e-mail software, since we can still access it through the web.
I call tech support again. They tell me I have to backup everything and start a new user account. WHAT??? You're kidding me, right? Your system is the only thing different from yesterday, and you're telling me I have "a corrupt settings file" and I basically have to wipe out and start again? No.
I discover a ticky box which solves the problem.
For a while.
Then it stops working again. I take the account offline and vow to talk to Sympatico tech support AGAIN and straighten this out as soon as possible. (all the while, Gmajorette is trying to get actual work done, so it's not possible to commandeer her computer for hours at a time).
I sent an e-mail to our tech guy at ITDEV, our domain name web hosting company, and ask them what the attachment size limit is. He said "None." I say "Awesome! Jeez, it's too bad we can't do everything through you guys. I like your attitude better." He said, "We're working on that, but meanwhile, if you want, you can use our SMTP (outgoing e-mail) server, just [tech tech] and you're ready to go."
Really?
Awesome!
So I did. And it works fine.
So, now our e-mail has no limits, coming or going, thanks to being finally free of the Sympatico tether.
Not Tags: video podcast