Business and Twitter: A match made in heaven?

[giza]

Here's a great interview with Peter Shankman, who runs the Help A Reporter Out (HARO) mailing list. He explains what Twitter is, how it works, why it is useful, and how it redefines social media, especially crisis management/crisis communications:



If you have any sort of an online business or venture, you need to be on Twitter so you can communicate with your customers.