Comments | gimp_vent: No show carer

dimity_blue in gimp_vent

No show carer

Apr 12, 2012 15:31

I mostly manage to do things for myself. Putting out trash and putting away my shopping are totally beyond me though, so (after much arguing from family and friends) I finally caved and booked a carer to come in once a week for 2 hours. They were supposed to put away my shopping once it was delivered and do any light domestic stuff I needed doing ( Read more... )

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sammason April 12 2012, 20:18:18 UTC

Somebody's paying this person to do this work, aren't they? Whether it's a privately funded arrangement or one from Social Services, even if it's a charity. Not turning up is not an option they're entitled to choose.

dimity_blue April 12 2012, 20:53:08 UTC

*I'm* paying for this person to do this work! At the uh, amazing rate of £11.61 an hour. Only, I won't be paying for today, that's for sure! I'll be phoning them back tomorrow to find out what exactly happened to whoever was supposed to turn up.

Thanks. I'm still just soooo unimpressed with them!

kittenmommy April 12 2012, 21:49:53 UTC

That's awful. I'd call and complain too!

dimity_blue April 13 2012, 18:42:04 UTC

I did. The office manager explained that the carer told her last week that she wouldn't be able to come back to see me as I have 2 cats and she's allergic. The office manager forgot to change the schedule, which is why no one turned up.

So that gives me lots of faith in them. Not.

kittenmommy April 13 2012, 18:43:42 UTC

Yeah, that doesn't sound very promising!

Whenever we have people come to the house to do something (the cable guy, the exterminator, etc.) I always make sure to mention we have cats, because I know people are allergic. And then they still (sometimes) end up sending someone who's allergic, and so they have to reschedule.

dimity_blue April 13 2012, 18:49:26 UTC

When the first care rep came to interview me, I made sure to mention it as I know some people are allergic. She said that'd be fine. I don't know. Maybe the carer (L) who couldn't come back would have been a bit better if she hadn't sat there for 10 minutes stroking one of my cats!

It's amazing how often people just don't listen, isn't it? I also made sure to tell them that they had to give me enough time to get to the front door to let them in, as I'm, you know, disabled. Guess what happened? L, the carer knocked, then rang the agency telling them I wasn't in as I hadn't opened the door.

::is really thinking badly of this agency:: I'll see what this new carer's like. Any more mix ups, I'll be trying a different agency.

kittenmommy April 13 2012, 19:00:51 UTC

Yeah, from what you're saying, I think I'd give them one more chance and that would be it. They don't really seem to have it together, do they?

muuranker April 13 2012, 19:13:37 UTC

A general question - several used-to-be local authority services have become mutuals, and I'm wondering if this means you get a 'John Lewis' service from them.

The idea is, if everyone - the carers, the office people, the managers - benefit from any profits made by the organization, then everyone has an interest in ensuring that clients are happy.

Examples: Sunderland Home Care Associates (SHCA) - also Newcastle, North Tyneside, and a couple of other HCA.

Just wondering ...

dimity_blue April 13 2012, 18:44:12 UTC

That's what they told me when I first saw them - that they're not allowed to just not show up. I spoke to the office manager today, and she said the carer told her last week that she wouldn't be able to come back to see me as I have 2 cats and she's allergic. The office manager forgot to change the schedule and that's why no one showed. ::rolls eyes::

Oh, but she assured me I won't be charged for this week. I said, "Of course I won't - no one showed up!"

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