Decent customer service does, in fact, still exist in some companies
ed. note: Chico Bags are reusable bags that fold into pocket size pouches and can be clipped anywhere, so you never have an excuse for taking a single-use bag at the store. My normal M.O. has four of them, two hanging off each purse strap. They come in polyester (the Original ones I have) and recycled PET, as well as other styles including messenger bags. The ones I have are around $5US each, but they're having a clearance special on older bags after re-designing their logo - five bags for $10US.
Tue, Jan 12, 2010 at 11:46 AM
Dear Chico Bag,
I originally purchased a light blue non-branded Chico bag at Rainbow Market in San Francisco, CA in the spring of '07. I was so pleased with it that when Whole Foods at home in Canada offered the branded bags, I bought three more (I think it was late summer of '08) - another light blue and two red. Unfortunately, the carabiner on one of the red bags has failed, and that bag has nearly gotten lost a couple of times. The bag itself is still in great condition, so I'd like to make some sort of arrangement to replace the 'biner and put the bag back into service again.
Thanks,
Geri
Tue, Jan 12, 2010 at 13:56pm
Hi Geri,
I would be happy to send you a caribiner. Can I please have your address? We appreciate your business!
Thank you,
{name redacted}
Customer Service ChicoBag
I was fully prepared to pay for the part and the international shipping to Canada - I like these bags that much. But these folks Get It about how to look after people.
Tue, Jan 12, 2010 at 11:46 AM
Dear Chico Bag,
I originally purchased a light blue non-branded Chico bag at Rainbow Market in San Francisco, CA in the spring of '07. I was so pleased with it that when Whole Foods at home in Canada offered the branded bags, I bought three more (I think it was late summer of '08) - another light blue and two red. Unfortunately, the carabiner on one of the red bags has failed, and that bag has nearly gotten lost a couple of times. The bag itself is still in great condition, so I'd like to make some sort of arrangement to replace the 'biner and put the bag back into service again.
Thanks,
Geri
Tue, Jan 12, 2010 at 13:56pm
Hi Geri,
I would be happy to send you a caribiner. Can I please have your address? We appreciate your business!
Thank you,
{name redacted}
Customer Service ChicoBag
I was fully prepared to pay for the part and the international shipping to Canada - I like these bags that much. But these folks Get It about how to look after people.