Verizon Sucks..yes, I too thought this had passed
You may recall the problems we have had with Verizon, going back to October. They could not fulfill the service commitment. They did not cancel the service as requested and confirmed. They continued to charge monthly fees.
I spent hours on the phone being transferred from department to department (they are really good at transferring calls). I finally was told that the account had been closed and credited. Note: I was also told a supervisor would call, but that didn't happen. Oh and my e-mail request never received a response.
Well, as it turns out, those were not the only things that did not happen. A full credit was not applied. According to 'final bill' we received yesterday, we were still charged for the first month of service, even though no service was provided. Unlike most companies who don't charge if a service is canceled within the first 30 days, Verizon does. They don't care about the poor service provided, but they do care about getting the 'minimum guarantee' they charge every new customer.
Another odd thing, I was told there was no reference number for the call; only the account number. It is odd, in and of itself, but more so since I have a reference number from my last call in which I spoke to the same department.
Moving on, when I finally spoke to someone who had a clue, I was informed that the account had indeed been closed and credited. It took more discussion and checking of records, but I think it has been taken care of now. I'll find out in two weeks when another bill is generated.
I spent hours on the phone being transferred from department to department (they are really good at transferring calls). I finally was told that the account had been closed and credited. Note: I was also told a supervisor would call, but that didn't happen. Oh and my e-mail request never received a response.
Well, as it turns out, those were not the only things that did not happen. A full credit was not applied. According to 'final bill' we received yesterday, we were still charged for the first month of service, even though no service was provided. Unlike most companies who don't charge if a service is canceled within the first 30 days, Verizon does. They don't care about the poor service provided, but they do care about getting the 'minimum guarantee' they charge every new customer.
Another odd thing, I was told there was no reference number for the call; only the account number. It is odd, in and of itself, but more so since I have a reference number from my last call in which I spoke to the same department.
Moving on, when I finally spoke to someone who had a clue, I was informed that the account had indeed been closed and credited. It took more discussion and checking of records, but I think it has been taken care of now. I'll find out in two weeks when another bill is generated.