The Wrong Way, Just Right.
Well I had bought a washer and dryer from Sears on Friday 6th. When they were loading them in the truck, I asked them to make sure all the stuff was included. As I had bought a power cord and vent for the dryer since that didn't come with the standard purchase. They said everything was included.
I get back home, a fifty mile ride across a bridge. Only to find out they didn't include the other things I bought. So while I could get the washer running, the dryer was just a very heavy paper weight for the time being.
Called them up and told them that they didn't give me this other stuff I purchased. They checked on it and I called them back in a hour or so. They agreed to mail it to me. I called back on Monday to confirm that they sent it and they said they did. I wait, and wait... Friday comes and I've had enough waiting. I call them up and they say it was delivered. On Tuesday. How could that be, I still don't have it. What is going on!? It was delivered alright, to the wrong address!
How did this wrong address come to be? Well, I had given him my address and telephone number. When I purchased this order, the same address and telephone was given. Turns out somewhere between the sales manager taking this information down over the phone, then giving that to the shipping facility, my address was lost. At least that address, as my proper address was still in their system. They used my telephone number to find an address. The telephone number belonged to someone else of course before I got it, and that person had bought stuff there before. So, my stuff was sent to their address, according to their old telephone number. Well they had moved, and I actually knew them, so I had no idea who was staying there now. Splendid you say, and the end of the story you may think. But no, there is more.
I go to that address since it isn't too far away and knock on this old woman's door. She opens it after a minute, surprisingly. Since I wouldn't have opened it to some strange person. She told me her son had taken it to the post office in town on Thursday, the day before. So I go back to town and spend about twenty minutes talking to the post office workers. They search for the package without much luck. They would have had it in a returns area that would have been sent out after a few days since it was from ups and not them.
That's when the son arrives at the post office while I was waiting to see if the package was still there. He had told his mother that when he arrived the day before, the post office wasn't open. So he was going to take it the next day, during his lunch break, Friday. That was while I was in there...
So I get the package finally. I'm happy to have all this resolved. The box was old and had tape every which way. They couldn't have picked a worse box and made it look any worse than they did. They wrote my name in a very big marker on it and the wrong address on there. I laughed while looking at it as it looked like a three year old had written it with a big marker.
I take it home and open it up. The dryer cord and vent? It's in there, only not. Not because, the dryer cord I had paid for and was on my receipt was a four wire cord. They gave me a three wire cord, useless to me. The vent was alright, but I had to cut that to one third of its current size to fit the vent outlet. I bought the proper cord from another store only about twenty miles away after calling them up.
So I call them back up (thankfully nothing else bad had happened to me that week, so I still didn't get too angry) and after a while they give me a full refund and told me to keep the stuff. While talking to them I notice something on the box. They as well misspelled my name. Not the standard misspelling of Christopher, no... That would have been way too simple of a misspelling. Unless of course without me knowing that I was renamed to Kristoper.
So to recap. Not only did they say I had it before leaving, they send it to the wrong address. Put it in a nasty box, give me the wrong cord, and spell my name wrong.
Now that's what I call doing it the wrong way, just right.
I get back home, a fifty mile ride across a bridge. Only to find out they didn't include the other things I bought. So while I could get the washer running, the dryer was just a very heavy paper weight for the time being.
Called them up and told them that they didn't give me this other stuff I purchased. They checked on it and I called them back in a hour or so. They agreed to mail it to me. I called back on Monday to confirm that they sent it and they said they did. I wait, and wait... Friday comes and I've had enough waiting. I call them up and they say it was delivered. On Tuesday. How could that be, I still don't have it. What is going on!? It was delivered alright, to the wrong address!
How did this wrong address come to be? Well, I had given him my address and telephone number. When I purchased this order, the same address and telephone was given. Turns out somewhere between the sales manager taking this information down over the phone, then giving that to the shipping facility, my address was lost. At least that address, as my proper address was still in their system. They used my telephone number to find an address. The telephone number belonged to someone else of course before I got it, and that person had bought stuff there before. So, my stuff was sent to their address, according to their old telephone number. Well they had moved, and I actually knew them, so I had no idea who was staying there now. Splendid you say, and the end of the story you may think. But no, there is more.
I go to that address since it isn't too far away and knock on this old woman's door. She opens it after a minute, surprisingly. Since I wouldn't have opened it to some strange person. She told me her son had taken it to the post office in town on Thursday, the day before. So I go back to town and spend about twenty minutes talking to the post office workers. They search for the package without much luck. They would have had it in a returns area that would have been sent out after a few days since it was from ups and not them.
That's when the son arrives at the post office while I was waiting to see if the package was still there. He had told his mother that when he arrived the day before, the post office wasn't open. So he was going to take it the next day, during his lunch break, Friday. That was while I was in there...
So I get the package finally. I'm happy to have all this resolved. The box was old and had tape every which way. They couldn't have picked a worse box and made it look any worse than they did. They wrote my name in a very big marker on it and the wrong address on there. I laughed while looking at it as it looked like a three year old had written it with a big marker.
I take it home and open it up. The dryer cord and vent? It's in there, only not. Not because, the dryer cord I had paid for and was on my receipt was a four wire cord. They gave me a three wire cord, useless to me. The vent was alright, but I had to cut that to one third of its current size to fit the vent outlet. I bought the proper cord from another store only about twenty miles away after calling them up.
So I call them back up (thankfully nothing else bad had happened to me that week, so I still didn't get too angry) and after a while they give me a full refund and told me to keep the stuff. While talking to them I notice something on the box. They as well misspelled my name. Not the standard misspelling of Christopher, no... That would have been way too simple of a misspelling. Unless of course without me knowing that I was renamed to Kristoper.
So to recap. Not only did they say I had it before leaving, they send it to the wrong address. Put it in a nasty box, give me the wrong cord, and spell my name wrong.
Now that's what I call doing it the wrong way, just right.