Hi~ Clarification on leaving NEGATIVE feedback for a BUYER

Aug 06, 2010 03:06

We've always felt that it was rather unfair that buyers could leave negative feedback for sellers for a no-show, but sellers had no clear grounds for leaving negative feedbacks for buyers. The rules are now there for leaving NEGATIVE feedback for BUYERS.

But first, I'd like to re emphasize our feedback form. We're in the process of adding a link to the form below in EVERY feedback page, but it's proving to take up quite a bit of time, so please hang in there for just a little longer!

Leaving Feedback Form

--- Put in the Subject line: Positive, Neutral, Negative
--- Copy and paste below: ---
You are leaving feedback as: Buyer/Seller/Trader (Choose one)
Overall Satisfaction: 10/10 - Description of transaction**.
**This is required; let others know how the transaction went!

Feedbacks that do not follow the guideline will be screened (so you can just copy/paste what you said into the correct formatting), and you will be asked to resubmit. Thanks :)

Leaving NEGATIVE feedback for BUYER
- In the past leaving feedback for the buyer is a gray topic for what constitutes as 'negative' for a buyer. This is here to clarify that.
- You may leave negative feedback for a buyer if one of the following occurs:
  1. It has been two weeks since the said date of payment. It does not have to be a 'I promise' it is a 'I'll send the money xxxdate' or 'please invoice me at xxxe-mail'.
    1. If the date the buyer agrees to pay is in the 'near future', such as a 'I'll deposit money to PayPal in a couple of days so I can pay you', we will count a couple of days = one week.
    2. So if there's no payment one week after the buyer said 'I'll pay with in a couple of days', you may leave negative feedback TWO WEEKS LATER. Thus, it is hypothetically a total of three weeks before you can leave negative feedback.
  2. They ask you to hold things for an xxxnumber of days and it has been two weeks since the last day they were given to pay.
    1. For example, If you agree to hold an item for three weeks, and after the three weeks is up, you must wait another two weeks before leaving negative feedback.
- If a buyer simply asks for measurements, questions, combined shipping costs, discounts, you CANNOT leave negative feedback. Please do not leave feedback for buyers who simply 'asks too many questions'. They have not said they are purchasing it, yet, thus you have every right to sell it to the next person willing to actually pay for the item, and not just inquire.

Please do not leave negative buyer feedback for transactions in the past. The two weeks period starts from TODAY onwards!

We hope this will encourage buyers to make offers seriously always. Don't worry, it's not going to harm you, as long as you buyers say "nevermind, I can't pay" or "don't hold the item for me anymore".

!modpost

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