Full of Moose and the Dulcet Sounds of Whining
And now I am going to whine.
About work. What else?
We are currently going through a big transition at work. Most people are moving from a Monday to Friday schedule to either a Tuesday to Saturday or a Sunday to Wednesday schedule. This means that everyone who will now be working a day on the weekend is really, really angry and the people who are still Monday to Friday are targets. So fun times for everyone, really.
Some of the work was rearranged. It had to be. There can't be one or two people coming in and doing half a day's work while everyone else does overtime and comes in extra to complete everything else. The work rearrangement has been the lightning rod for the discontent because of the results will be going out a few hours later.
This got people up in arms. 'How DARE you! Won't someone think of the CHILDREN! There will be ANGRY PHONE CALLS! YOU CALL THIS CUSTOMER SERVICE?!?!?!'
On an interesting side note, the laziest people are the ones complaining the loudest, but I digress.
Someone challenged me on the change.
So I challenged her right back. I told this person, if there are phone calls and doctors are unhappy, we need to know. You have to record the information when these calls come in. If it really IS an issue, we'll have to change plans.
Her response?
'It's not my job.'
That tells me all I need to know about her commitment to customer care right there. It's not about the doctors. It's not about the children. It's about her having to do a full day's work, just like the rest of us.
Colour me unimpressed.
Then my mentor told me off for 'not doing anything' and told me that I needed to 'show some leadership'. Well, it's hard to be a leader when no one wants to follow because it means they might have to DO something beyond whining. I refrained from telling him that.
What both of us did was to separately approach the department that takes the doctors' phone calls. Guess what? It's not an issue. That will REALLY make it a disincentive to document. Why would the whiners want to be proven wrong when they can tell made up, overly emotional stories and feel self-righteous? It would require actual effort and it would prove them wrong. I can see why they don't want to do it.
Ok. I'm done whining for now.
About work. What else?
We are currently going through a big transition at work. Most people are moving from a Monday to Friday schedule to either a Tuesday to Saturday or a Sunday to Wednesday schedule. This means that everyone who will now be working a day on the weekend is really, really angry and the people who are still Monday to Friday are targets. So fun times for everyone, really.
Some of the work was rearranged. It had to be. There can't be one or two people coming in and doing half a day's work while everyone else does overtime and comes in extra to complete everything else. The work rearrangement has been the lightning rod for the discontent because of the results will be going out a few hours later.
This got people up in arms. 'How DARE you! Won't someone think of the CHILDREN! There will be ANGRY PHONE CALLS! YOU CALL THIS CUSTOMER SERVICE?!?!?!'
On an interesting side note, the laziest people are the ones complaining the loudest, but I digress.
Someone challenged me on the change.
So I challenged her right back. I told this person, if there are phone calls and doctors are unhappy, we need to know. You have to record the information when these calls come in. If it really IS an issue, we'll have to change plans.
Her response?
'It's not my job.'
That tells me all I need to know about her commitment to customer care right there. It's not about the doctors. It's not about the children. It's about her having to do a full day's work, just like the rest of us.
Colour me unimpressed.
Then my mentor told me off for 'not doing anything' and told me that I needed to 'show some leadership'. Well, it's hard to be a leader when no one wants to follow because it means they might have to DO something beyond whining. I refrained from telling him that.
What both of us did was to separately approach the department that takes the doctors' phone calls. Guess what? It's not an issue. That will REALLY make it a disincentive to document. Why would the whiners want to be proven wrong when they can tell made up, overly emotional stories and feel self-righteous? It would require actual effort and it would prove them wrong. I can see why they don't want to do it.
Ok. I'm done whining for now.