More Potter woes.
My book was not downstairs at the apartment complex office, as I had assumed. Instead, it was something else from somewhere else having nothing to do with Amazon. Imagine my frustration when I came back upstairs, checked my Amazon account tracking, and read that the item was delivered yesterday morning at 9:57am.
I immediately called Amazon customer service, and the rep (from Southeast Asia) explained to me that it was "probably" delivered to the post office yesterday and would "probably" be delivered on tomorrow. He told me I should call my post office today to check, to which I responded that the post office is closed on Sundays in the States. He recommended I try tomorrow morning, instead. He also processed a full refund on the book, so it would appear that I'm getting Book 7 for free, woo.
Of course, I'm still going to pursue the larger issue of why they dropped the ball so badly here.
I immediately called Amazon customer service, and the rep (from Southeast Asia) explained to me that it was "probably" delivered to the post office yesterday and would "probably" be delivered on tomorrow. He told me I should call my post office today to check, to which I responded that the post office is closed on Sundays in the States. He recommended I try tomorrow morning, instead. He also processed a full refund on the book, so it would appear that I'm getting Book 7 for free, woo.
Of course, I'm still going to pursue the larger issue of why they dropped the ball so badly here.