Need a job? Reserveage Organics is hiring and a great place to work!
Organics Management is looking to fill the following three positions immediately.
If you know of anyone seeking employment and they would be interested in any of the attached three open positions:
1) Customer Service and Sales Support
2) Sales Coordinator
3) Internet Account Support Representative
Please have them forward their resume and cover letter to payoub@reserveage.com
Customer Service / Sales Support - Job Description
Reporting to the Customer Service / Inside Sales Manager, this role will be responsible for achieving
quarterly and annual sales goals by assisting our external sales team
and client base. This role is ideal for candidates who enjoy selling and
are achievement-oriented to drive the exceeding of sales goals through
strong collaboration with partners and internal stakeholders. The ideal
candidate is success-driven, fast-paced, and works well in a diverse
team and enjoys a dynamic and changing environment.
Prominent responsibilities include:
- Support
assigned outside sales representatives and create a working
collaboration effort to jointly maximize territory coverage and revenues - Generate new and repeat sales by providing product and setup information in a timely manner
- Determine customer requirements and expectations in order to recommend specific products and solutions
- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
- Present price, credit and terms in accordance with standard procedures
- Accurately process customer transactions such as orders, quotes or returns
- Provide accurate information regarding availability of in-stock items
- Provide
accurate information to outside sales personnel and customers relating
to shipment dates and expected date of delivery. Monitor scheduled
shipment dates to ensure timely delivery and expedite as needed - Educate
customers about terminology, features and benefits of products in order
to improve product related sales and customer satisfaction - Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints
- Fill requests for catalogs, information or samples
- Setup and maintain customer files
- Identify trends in customer satisfaction or dissatisfaction
- Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
- Follow company policies and procedures
- Present a professional image at all times to customers and vendors
- Perform other duties as assigned.
Position Qualification:
The company looks for principled, creative, dynamic and passionate people who display or possess:
- Two years experience in sales/administrative support
- Professional phone etiquette
- Friendly and helpful personality
- Excellent organization and communications skills, with an exceptional eye for detail
- Ability to prioritize, multi-task, and work with minimal supervision
- Demonstrated ability to work as a team player
- Proactive self-starter that can maintain an upbeat positive attitude
- Above average proficiency with Microsoft Office Excel, Word and Power Point required
- Experience working in a fast paced environment
- Benefits and salary commensurable with experience
- Benefits and salary commensurable with experience
Benefits and salary commensurable with experience
Internet Account Support Representative - Job Description
Reporting to the Customer Service / Inside Sales Manager, this role will be responsible for achieving
quarterly and annual internet account goals by managing select
online-only accounts using remote communication platforms. This will
include internet pricing violation monitoring and enforcement,
supporting the execution and management of web-based marketing
programs for key online accounts, providing thought leadership on
traffic generation & conversion strategies, and collaborating with
internal marketing staff to leverage online resources and initiatives to
drive account sales.
This
role is ideal for candidates who enjoy online selling and are
achievement-oriented to drive the exceeding of annual account sales
goals through strong collaboration with partners and internal
stakeholders. The ideal candidate is success-driven, fast-paced, and
works well in a diverse team and enjoys a dynamic and changing
environment.
Prominent responsibilities include:
- Internet Account Support:
- Central customer service and sales support lead for select internet customers
- Input and process all incoming internet account orders
- Processing all credits / and central point of contact for all PO issue resolution
- OOS / backorder communications
- Support
Director of Sales / Acct leads to meet account goals and sales targets
by preparing marketing programs to drive awareness and conversion
metrics, sales plans, monitoring performance through reporting, etc. - Prepare PowerPoint sales presentations as needed - pull together meeting presentations and notes
- New item / promotional paperwork as needed
- Work
with marketing based web and social media teams to coordinate online
marketing initiatives and partner with key online accounts
- Internet Minimum Advertised Price (MAP) compliance:
- Pull Channel IQ daily reports, maintain and update contact and input data, and other administrative tasks as needed
- Monitor and document any pricing violations on master spreadsheet
- Investigate and document contact information for violating companies if not on file
- Send pricingenforcement letters and follow up on compliance execution
- Maintain and work with operations on product tracking initiatives and documentation
- Other duties as assigned by Manager
Position Qualification:
The company looks for principled, creative, dynamic and passionate people who display or possess:
- Bachelor's degree preferred
- In-depth understanding of internet marketing best practices including familiarity and interest in online retail, social media platforms, Google and other search engine technology, etc.
- Proven
ability to learn complex product features and benefits and charismatic
communication skills necessary to sell the benefits - Excellent
written and verbal communication skills and the ability to influence
internally and externally across organizations at varying levels are
required. - Proficiency in windows-based software programs (Word, Excel, PowerPoint, etc)
- A consummate sales professional with a passion for winning
- Excellent organizational and follow up skills
ADDITIONAL DESIRED QUALIFICATIONS:
- Leadership, and a willingness to take responsibility and accountability
- Solutions oriented problem-solving and decision-making ability
- Creativity and innovation
- Technical and organizational ability
- Honesty, integrity, trustworthiness and dependability
- Self-motivation and an orientation to action
- Flexibility and ability to embrace change
Growing Gainesville Company seeking the following motivated individual to join our team:
Reports to: Customer Service / Inside Sales Manager
Responsibilities will include:
Analytical and Risk Management
- Identify
Reserveage exposure to risk via sales and marketing data, trends and
analysis using industry research and company sales, marketing and
financial KPI’s - Assist in forecasting for sales, potential revenue, profitability, margins, bill rates and utilization
- Provide strategic insight and interpretation on collected data, reports and KPI’s
- Understand basic revenue models, P/L, and cost-to-completion of operational projections
- Understand Reserveage pricing model and billing procedures
- Identify business development and sales opportunities as they relate to a specific projects or sales and marketing initiatives
- Conduct research in regard of the Natural Health industry to assist in keeping Reserveage in a competitive position
- Suggest
areas for improvement in internal processes along with possible
solutions and lead internal team/s to successfully conclude on business
process development
Communication Management
- Effectively convey Reserveage business development message both verbally and written
- Coordinate weekly sales staff meetings and communicate action items for follow up to the team
- Hold
regular status and reporting meetings with Sales Director and Sales and
Marketing Managers - both formal and informal in scope - Execute effective communication on relevant projects to Senior Management and process owners
- Deliver engaging, informative, professional and well-organized presentations and business correspondence
- Resolve and/or escalate issues in a timely fashion
- Acting point of contact liaise between Sales and Marketing departments
Reporting and Sales tool Management
- POS reporting and interpretation of data and KPI’s
- Reporting on sales trends, products and customer accounts
- Management of marketing calendar creation and updates
- Management of creation and distribution of monthly sales newsletter
- Collection and validation of monthly sales metrics within Quickbooks and external industry sources
- Updating and creation of Sales Manual and Pro- Kits
- Ensure key milestones are met for sales marketing needs
- Ensure product training materials are completed in a timely manner
Strategic Account Team Support
- POS reporting and interpretation of data and KPI’s
- Management of product listing forms for Key Accounts team
- Creation of support for customer presentations
Trade Marketing Support and Coordination
- Trade spend and trade support request coordination & follow up
- Effectively communicate between sales staff & management
- Create a time management tool for sales staff and report back on marketing turnaround times
- Budget comparison
- Generation of trade materials
- Continuous research on new materials
- Competitive analysis
- Marketing collateral collection
- Knowledge of Advanced Word & Excel
Other
- Sales event planning and coordination
- Sales contest updates and tracking
- Monthly permanent display sales communication
- Attend all trade shows as required
he required skills for this position are:
- Two years experience in sales/administrative support required
- Professional phone etiquette
- Friendly and helpful personality
- Excellent organization and communications skills, with an exceptional eye for detail
- Ability to prioritize, multi-task, and work with minimal supervision
- Demonstrated ability to work as a team player
- Proactive self-starter that can maintain an upbeat positive attitude
- Above average proficiency with Microsoft Office Excel, Word and Power Point required
- Experience working in a fast paced environment
Benefits and salary commensurable with experience