Wizzywig sucks
The Friday during Otakon, Wizzywig had sold out of the huge Angeling plushies, so they redirected me to the website. That night Pizza put in an order for me, and I thought I'd be on my merry way with an Angeling on its way by the time I got back. One month later, no word about it, even after I had checked my mailbox every day. I logged into Wizzywig, and my order had not moved from "queued" status. So I called them up, and someone staffing for Wizzywig took down my name, order number, what I had ordered, and my phone number, and they said they'd give me a call back.
Since I was out of a laptop for the past 2 weeks (and thank you, Pizza, for helping me get this snazzy new replacement!) I didn't have the email I'd given them in the Mail program I was using. Apparently they had sent me an email saying they had tried to contact [insert wrong phone number] where neither Pizza nor I were able to be reached. I had explicitly given them the correct number, and it was even in my order profile. So I logged in to check the status of my order, and it had changed all right...from "queued" to "failed." WTF? You would think they would have just processed the order if they had bothered to login to change the status. Furthermore, you would think they would have double checked the phone number if they were going to look up the order at all, and my number is in there.
So I tried to give them a call back during my lunchbreak today at 2PM. I was left with the answering machine saying their store hours are only Fri, Sat, and Sun from noon to some time in the evening, and that they have phone staff M-F 9AM-5PM. Gee, apparently they aren't doing a good job if I have to leave them a message during their phone hours of operation. So I just called them back after I got back from work, since I work 9-5 myself. I hope I made it very clear how pissed off I am about this whole thing.
Since I was out of a laptop for the past 2 weeks (and thank you, Pizza, for helping me get this snazzy new replacement!) I didn't have the email I'd given them in the Mail program I was using. Apparently they had sent me an email saying they had tried to contact [insert wrong phone number] where neither Pizza nor I were able to be reached. I had explicitly given them the correct number, and it was even in my order profile. So I logged in to check the status of my order, and it had changed all right...from "queued" to "failed." WTF? You would think they would have just processed the order if they had bothered to login to change the status. Furthermore, you would think they would have double checked the phone number if they were going to look up the order at all, and my number is in there.
So I tried to give them a call back during my lunchbreak today at 2PM. I was left with the answering machine saying their store hours are only Fri, Sat, and Sun from noon to some time in the evening, and that they have phone staff M-F 9AM-5PM. Gee, apparently they aren't doing a good job if I have to leave them a message during their phone hours of operation. So I just called them back after I got back from work, since I work 9-5 myself. I hope I made it very clear how pissed off I am about this whole thing.