My FirstLine Summer Experience

[frootytunes]

***Warning--This Post Is Exceedingly Long***

I want to clarify, I think I'm passed the bitter stage, I've even stopped entertaining ideas of revenge--my story is purely for the benefit of those people who are considering working for FirstLine, and are smart enough to research it first (sadly, I was not).

I was handed a flier in the cafeteria at ASU

Comments

Firstline fell away

[anonymous]

I was an employee of Firstline for the first three years they were in business. I was a technician and later a technician manager for two summers.

I can only speak for their first three years, but I can honestly say that Firstline had superior installation standards compared to other alarm companies. They had a great guy leading that side of the company named Sterling Barnes. He incidentally left Firstline in 2005.

Although overall I enjoyed my experience with them I quickly realized that the sales side of the business was less than honorable. There was nothing us techs hated more than doing one of Jared Taggert’s (We secretly called him Jag-Tag) installs. We would arrive on the job it was clear that the customer had been promised the world and we were put in the position of walking the razor’s edge of integrity. We had a choice of either opening our mouths and spoiling the sell, or trying to smooth things over. There were many times I would hear a customer say something that a rep deceptively promised them that was grossly false and I would feel it was my duty to be their savior and tell them the truth. Many times this resulted in me losing an install job, but I felt better about myself.

In defense of Firstline employees - They aren’t all that bad. Most Firstline employees are good people. There were actually some honest sales reps that did fairly well. The product was good and useful - in fact I installed the same system in my current house and I love it. I will concede that most customers never wanted the system and were pressured into it. I will also whole heartedly agree that Wright Thurston, Trevor Keys, and especially Jared Taggert had little integrity and that is why I didn’t continue working for them.