I hate people.
cust: having problem with modem x
me: i don't know what modem x is
cust: here's the website, read up, get some training
me: if i don't support it, i don't know it - i don't appreciate your tone or being told how to do my job
cust: i don't have a tone in chatting, i'm not telling you how to do your job
this is a summary obviously but FUCK DAMN SHIT. You JUST told me to get some training on this equipment that I DON'T SUPPORT so I'm sorry if it seems that you're telling me how to do my job. This is bothering me more than it should be.
[edit 3:08pm]
I want
this shirt! (HBP spoilers, don't click if you haven't finished it!) HAHAHAHA