Mast Kalandar's Pathetic Delivery Service
14/12/2010 - Day 1
* 9:30pm - Ordered food from Mast Kalandar.
* 10:15pm - Got a call from Mast Kalandar delivery boy (9739841620) asking for directions. Directions were given and the guy said he understood them.
* 11:17pm - Realised its almost 2 hours so I called Mast Kalandar. I told the person on the phone about the order. He asked around and I could hear the same voice who had called me earlier, laughing and saying, "address gotilla" (meaning "dont know address"). So this guy had apparently gone back having not found the address. I think that is false as he did not even call back again to ask for directions if he was lost and nor did he care to tell the cashier about not having found the place.
One of the dishes ordered, the Tikki dish would have gone all soggy in 2 hours so I asked them if it can be replaced. They said "No". There was no option at this hour so I asked for the order to be delivered anyways.
* 11:32pm - Usual delivery boy arrives within 10 minutes of call. HE complains about the other guy. Tikki is refried on pan. Chole is microwaved. All is forgiven.
15/12/2010 - Day 2
* 8:30pm - Order from Mast Kalandar again, joking that well, at least we'll get it by 10:30pm. This time I ordered from their web interface so that I could put down the address exactly, with landmarks etc.
* 9:25pm - Despite that I get a call from their delivery boy asking for directions. They were given and understood.
* 9:35pm - He calls again (9535794308) saying he was below my house and he had the order but he thought it may be wrong so can I please confirm what I ordered. I told him the order and he said no this has extra roti and that he will go back and get the right food. HUH?!
* 9:40pm - Call Mast Kalandar. They say they have no idea what I was talking about. I told the cashier to please find out and see what's happening as this is happening the 2nd day in a row. He says he will do that.
* 10:15pm - Get pissed because of no response from Mast Kalandar. Can't wait till 11:30 like last time and it was already almost 2 hours so I order from Dominos.
* 10:19pm - Another Mast Kalandar delivery guy calls asking for address. I tell him I have no interest in telling him the address again or the food.
* 10:30pm - Delivery guy arrives suddenly from apparently being "lost" and without being given any directions. I tell him I don't want the food. He says it'll get cut from his salary. I ask him when he did he leave the restaurant with the food. He says 9:40. I ask him to ask Mast Kalandar why they sent him out so late and who had called me earlier claiming they were below my house and gone back. He claims no knowledge of that. I believe he wasn't lying. The convo goes round in circles and I had no interest in eating 2 hour old sogginess again so I told him to go back and ask who messed up the first time.
* 10:35pm - Someone else also from Mast Kalandar turns up and almost steps into my house (WTF?!) saying please accept the food. I tell him too: "Go find out who caused the original messup".
So a few points to ponder from this:
* There isn't any delivery tracking system in Mast Kalandar as no one even knows the status of an order.
* Managers or cashiers have no control on delivery boys.
* Or it may simply be a Mast Kalandar policy of discouraging delivery of small orders ( both orders were ~170 types) by delaying.
Either ways, from an average of twice a week they aren't getting any more business from us.
* 9:30pm - Ordered food from Mast Kalandar.
* 10:15pm - Got a call from Mast Kalandar delivery boy (9739841620) asking for directions. Directions were given and the guy said he understood them.
* 11:17pm - Realised its almost 2 hours so I called Mast Kalandar. I told the person on the phone about the order. He asked around and I could hear the same voice who had called me earlier, laughing and saying, "address gotilla" (meaning "dont know address"). So this guy had apparently gone back having not found the address. I think that is false as he did not even call back again to ask for directions if he was lost and nor did he care to tell the cashier about not having found the place.
One of the dishes ordered, the Tikki dish would have gone all soggy in 2 hours so I asked them if it can be replaced. They said "No". There was no option at this hour so I asked for the order to be delivered anyways.
* 11:32pm - Usual delivery boy arrives within 10 minutes of call. HE complains about the other guy. Tikki is refried on pan. Chole is microwaved. All is forgiven.
15/12/2010 - Day 2
* 8:30pm - Order from Mast Kalandar again, joking that well, at least we'll get it by 10:30pm. This time I ordered from their web interface so that I could put down the address exactly, with landmarks etc.
* 9:25pm - Despite that I get a call from their delivery boy asking for directions. They were given and understood.
* 9:35pm - He calls again (9535794308) saying he was below my house and he had the order but he thought it may be wrong so can I please confirm what I ordered. I told him the order and he said no this has extra roti and that he will go back and get the right food. HUH?!
* 9:40pm - Call Mast Kalandar. They say they have no idea what I was talking about. I told the cashier to please find out and see what's happening as this is happening the 2nd day in a row. He says he will do that.
* 10:15pm - Get pissed because of no response from Mast Kalandar. Can't wait till 11:30 like last time and it was already almost 2 hours so I order from Dominos.
* 10:19pm - Another Mast Kalandar delivery guy calls asking for address. I tell him I have no interest in telling him the address again or the food.
* 10:30pm - Delivery guy arrives suddenly from apparently being "lost" and without being given any directions. I tell him I don't want the food. He says it'll get cut from his salary. I ask him when he did he leave the restaurant with the food. He says 9:40. I ask him to ask Mast Kalandar why they sent him out so late and who had called me earlier claiming they were below my house and gone back. He claims no knowledge of that. I believe he wasn't lying. The convo goes round in circles and I had no interest in eating 2 hour old sogginess again so I told him to go back and ask who messed up the first time.
* 10:35pm - Someone else also from Mast Kalandar turns up and almost steps into my house (WTF?!) saying please accept the food. I tell him too: "Go find out who caused the original messup".
So a few points to ponder from this:
* There isn't any delivery tracking system in Mast Kalandar as no one even knows the status of an order.
* Managers or cashiers have no control on delivery boys.
* Or it may simply be a Mast Kalandar policy of discouraging delivery of small orders ( both orders were ~170 types) by delaying.
Either ways, from an average of twice a week they aren't getting any more business from us.