Ninja lessons?ryanestradaOctober 1 2006, 17:38:12 UTC
Sales Ninjas. See, the dept does customer service, but at the end of the call, they have to offer an additional service. Many of these services actually are beneficial, but of course sales are low because who the hell wants to be telemarketed to on a customer service call.
So they call in Ryan Estrada. I'm 'The Fixer'in that office. They need something done, I get it done. So I brought to the table my sales ninja theory.
There are two types of sales people. Sales Samurais, and Sales Ninjas.
When a samurai attacks, he comes straight at you, screaming. You see the sword long before it strikes you.
A ninja, however..... a ninja's sword can slice through you 7 times and you never knew it was there.
Thus, I teach my agents to sell like ninjas. I got tricks that can help you sell to anyone, and they'll think it was their idea. Such is the way of the ninja.
And guess what? After Day 1, when I'd only trained 1/4 of the department to stop the high pressure sales and start being Ninjas who casually bring up things at the point that they may be beneficial to the customer, the sales scores had already shot up.
Re: Ninja lessons?twizted317October 2 2006, 03:13:52 UTC
the first second I saw you were training ninjas I was intrigued and as the comments came up I thought "I could very well marry this estrada man" but then I read this and I thought "I could very well be sold on loving this estrada man" and although I'm not in India and I'm not willing to buy anything this comment is an indication of my satisfaction score.
See, the dept does customer service, but at the end of the call, they have to offer an additional service. Many of these services actually are beneficial, but of course sales are low because who the hell wants to be telemarketed to on a customer service call.
So they call in Ryan Estrada. I'm 'The Fixer'in that office. They need something done, I get it done. So I brought to the table my sales ninja theory.
There are two types of sales people. Sales Samurais, and Sales Ninjas.
When a samurai attacks, he comes straight at you, screaming. You see the sword long before it strikes you.
A ninja, however..... a ninja's sword can slice through you 7 times and you never knew it was there.
Thus, I teach my agents to sell like ninjas. I got tricks that can help you sell to anyone, and they'll think it was their idea. Such is the way of the ninja.
And guess what? After Day 1, when I'd only trained 1/4 of the department to stop the high pressure sales and start being Ninjas who casually bring up things at the point that they may be beneficial to the customer, the sales scores had already shot up.
And so had the customer satisfaction scores.
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