One good idiot customer story deserves another....
Customer: I want to know why my bill has jumped over fifteen dollars this month!
Me: Well, you had a discount that just expired... for, um... $7.50 per month. This brought your bill up to about $115 and change.
Customer: My bill jumped $15!!! I'm aware of the fucking expiring discount! That doesn't begin to cover it!!!
Me: Your last bill was $108....
Customer: Yeah! It jumped $15 I tell you!
Me: Your current bill is about $115?
Customer: Yeah! And I want to know why it jumped $15!
Me: From $108 to $115?
Customer: I did the math, goddammit!
Me: Sir, that's seven dollars...
Customer: I... it jumped... I....
I am not making this up. Paraphrasing, yes, but only because I didn't memorize the conversation verbatim.
Sigh. I guess you had to be there.
Moral: The Customer is NOT always right. Especially when it's about a complex subject like basic arithmetic.
Me: Well, you had a discount that just expired... for, um... $7.50 per month. This brought your bill up to about $115 and change.
Customer: My bill jumped $15!!! I'm aware of the fucking expiring discount! That doesn't begin to cover it!!!
Me: Your last bill was $108....
Customer: Yeah! It jumped $15 I tell you!
Me: Your current bill is about $115?
Customer: Yeah! And I want to know why it jumped $15!
Me: From $108 to $115?
Customer: I did the math, goddammit!
Me: Sir, that's seven dollars...
Customer: I... it jumped... I....
I am not making this up. Paraphrasing, yes, but only because I didn't memorize the conversation verbatim.
Sigh. I guess you had to be there.
Moral: The Customer is NOT always right. Especially when it's about a complex subject like basic arithmetic.