(no subject)
We having been having severe connectivity issues. The DNS servers for our internet provider seem to keep going down. Of course, when you call customer service, the assumption is that the customer is an idiot and the problem is all on the customers end. Yesterday, my husband spent 2 hours on the phone, going through the motions, before convincing the person at Embarq that the problem wasn't ours. By then, of course, he had done a hard reset of the modem that had then reset all the IPs of the interior routers in the house, which screwed up the in-house network. Finally, that customer "service" agent passed him on to an "advanced" technology specialist, who said, "oh yeah, we are just getting an "equipment down" report." Today, the problems are even worse, and when my husband called Embarq (which was difficult because finding their phone number is a problem when the DNS servers are down), he started the conversation with "please check for "service down" reports." And, he was still on the phone for an hour and a half, without getting any real assistance (most of that time was proving that the problem wasn't our equipment-the first job of the first line customer service reps seem to be "blame the rate payers.)
Nothing was fixed, service is still crappy.
Just as he was leaving for work, the phone rang. It was a robo call from Embarq, wanting to know if we were satisfied with our "customer service" experience. But, since I wasn't the one who made the phone call in the first place, they hung up on me. And, still, nothing is fixed. But I will bet anything that the bill will show up on time.
Nothing was fixed, service is still crappy.
Just as he was leaving for work, the phone rang. It was a robo call from Embarq, wanting to know if we were satisfied with our "customer service" experience. But, since I wasn't the one who made the phone call in the first place, they hung up on me. And, still, nothing is fixed. But I will bet anything that the bill will show up on time.