Little bit of entertainment for my friends...
So I got a visit from a sales rep from Clearwater gutter protection tonight. By the end of the conversation with him I had been told that my opinion didn't matter to him. So here's the letter I sent to his parent company. Enjoy,
To whom it may concern,
I'm writing to inform you of an absolutely terrible sales experience that I just went through with one of your sales representatives (David Spinellt). During the initial presentation for Clearwater gutter guards I was very impressed with your product and the information that I received about your company. I loved the product demonstration showing me how reliable the Clearwater gutter guards were and the solid construction. I first became concerned when David was only interested in getting me to sign up for the installation that very moment. I explained to him that I wanted to take some time to read up on what was on reviews for Clearwater from the BBB and other web sites. He countered by saying, "So what you're saying is that you don't trust me?" I immediately felt like I was placed on the defensive for wanting to be an informed buyer, My response was, "To be honest, I really don't know you and this is the first time I've heard of your company so I want to do some research." He responded with, "BJ's has already spent over $20k to do this research for you." I said, "I understand that but I want to see if there's any other information available online." At this point he moved on to working out the price quote for the job. We talked about pricing options (1st call, BJ's discount price, my price after today). I proceeded to ask how long the quote was good for to which he responded that the 1st call price was only good for today. I told him that I didn't want to commit to anything today and that it would be worth more to me to have a day or two to think about it. He wanted me to sign up for a smaller amount for the job which would freeze the price for the remainder of the job. I again said that I didn't want to commit to any purchases today and would get back to him. He proceeded to tell me that there must be a reason why I don't trust Clearwater enough to make a purchase right now. I again said that I just wanted time to think about signing up for a $3000 dollar purchase. At this point he again noted that he must have done something wrong to make me not want to sign up tonight. He then called his supervisor. I don't know what the conversation on the other end of the phone was but I did note that at three different times during the conversation he noted to his supervisor how it must be his fault that I didn't trust Clearwater and how he must have done something wrong. I felt completely on the defensive having to justify why I didn't want to spend the money right away. When he got off of the phone he asked me why I didn't want to even put down a down-payment for a portion of the job. I said to him, "I want you to understand, it's not that I don't trust you or your company..." At this point he proceeded to try and talk over me. He told me to take his copy of the BBB magazine and handed it to me. I said, "Hang on, I'm trying to explain to you..." David cut me off saying, "Really, I'm not interested at all at what you have to say." At this point I was very offended so said, "If you don't want to hear me out then I think this is the point where you can leave my house." He quietly packed his things up. I said to him, "I don't think I want to hang onto this magazine." David became irritated with me at this point and responded with, "I don't want it back." I said, "I have no need for it if you're going to try and force this on me." His response before walking out the door was, "I don't care what you do with it. You can use it to cover the cat piss on your rug for all I care!" I was overwhelmingly offended at this point and responded to him saying, "I guess I should contact your company about this interaction." He felt the need to get the last word in by saying, "You can go do whatever you want."
Up until the point where David tried to force the sale upon me and then became accusatory, I was very interested in purchasing Clearwater gutter protection for my house. After I was told that my opinion didn't matter to him, I'm not sure I want to interact with your company. You can be assured that I will be telling everyone I know about my experience with Clearwater gutter protection and will be calling the company that referred me to you to inform them of this as well.
Sincerely,
Jonathan Bernard
Now tell me, would you want to buy what this guy was selling?
To whom it may concern,
I'm writing to inform you of an absolutely terrible sales experience that I just went through with one of your sales representatives (David Spinellt). During the initial presentation for Clearwater gutter guards I was very impressed with your product and the information that I received about your company. I loved the product demonstration showing me how reliable the Clearwater gutter guards were and the solid construction. I first became concerned when David was only interested in getting me to sign up for the installation that very moment. I explained to him that I wanted to take some time to read up on what was on reviews for Clearwater from the BBB and other web sites. He countered by saying, "So what you're saying is that you don't trust me?" I immediately felt like I was placed on the defensive for wanting to be an informed buyer, My response was, "To be honest, I really don't know you and this is the first time I've heard of your company so I want to do some research." He responded with, "BJ's has already spent over $20k to do this research for you." I said, "I understand that but I want to see if there's any other information available online." At this point he moved on to working out the price quote for the job. We talked about pricing options (1st call, BJ's discount price, my price after today). I proceeded to ask how long the quote was good for to which he responded that the 1st call price was only good for today. I told him that I didn't want to commit to anything today and that it would be worth more to me to have a day or two to think about it. He wanted me to sign up for a smaller amount for the job which would freeze the price for the remainder of the job. I again said that I didn't want to commit to any purchases today and would get back to him. He proceeded to tell me that there must be a reason why I don't trust Clearwater enough to make a purchase right now. I again said that I just wanted time to think about signing up for a $3000 dollar purchase. At this point he again noted that he must have done something wrong to make me not want to sign up tonight. He then called his supervisor. I don't know what the conversation on the other end of the phone was but I did note that at three different times during the conversation he noted to his supervisor how it must be his fault that I didn't trust Clearwater and how he must have done something wrong. I felt completely on the defensive having to justify why I didn't want to spend the money right away. When he got off of the phone he asked me why I didn't want to even put down a down-payment for a portion of the job. I said to him, "I want you to understand, it's not that I don't trust you or your company..." At this point he proceeded to try and talk over me. He told me to take his copy of the BBB magazine and handed it to me. I said, "Hang on, I'm trying to explain to you..." David cut me off saying, "Really, I'm not interested at all at what you have to say." At this point I was very offended so said, "If you don't want to hear me out then I think this is the point where you can leave my house." He quietly packed his things up. I said to him, "I don't think I want to hang onto this magazine." David became irritated with me at this point and responded with, "I don't want it back." I said, "I have no need for it if you're going to try and force this on me." His response before walking out the door was, "I don't care what you do with it. You can use it to cover the cat piss on your rug for all I care!" I was overwhelmingly offended at this point and responded to him saying, "I guess I should contact your company about this interaction." He felt the need to get the last word in by saying, "You can go do whatever you want."
Up until the point where David tried to force the sale upon me and then became accusatory, I was very interested in purchasing Clearwater gutter protection for my house. After I was told that my opinion didn't matter to him, I'm not sure I want to interact with your company. You can be assured that I will be telling everyone I know about my experience with Clearwater gutter protection and will be calling the company that referred me to you to inform them of this as well.
Sincerely,
Jonathan Bernard
Now tell me, would you want to buy what this guy was selling?