Virgin Victory
After more than a month, seven phone calls, a desperate attempt at twitter and an email that resulted in a bullshit non-response, I sent a very angry email to Virgin Mobile consisting mostly of the contents of my last post on the issue and they have finally put my money back where it belongs! Victory!
I got two emails, one specifically about the refund and one from customer service.
Thanks for contacting Virgin Mobile Customer Care.
I am very sorry to hear about this terrible incident.
After carefully checking your account, I found that have already disputed $18.60 + $5 we have placed in your account before for at total refund of $23.60.
You have a total balance of $19.60
Moreover, we have opened up a trouble ticket so our specialists can check why you were rated incorrectly in order to avoid future issues like this one.
In addition, we have made the complete refund for the issue you had. If you have any other questions or issues do not hesitate to contact us.
Yeah, ya damn well better figure out what you messed up. I can't guarantee that I'll stick around if this happens again. In the depths of my despair, I was looking at other phone services and ran across a site with cell phone service ratings. It looks like I'm not the only one with serious issues with their customer service. A lot of people have trouble with the dropped calls and other crap.
Unlike them, I've had excellent service otherwise. It might have taken them for-fucking-ever to get their heads out of their asses but they did, so I'll stay with them for now. Which is good because I think the endless repeating of my phone number has finally made me memorize it, which I hadn't done before, so changing now would be a pain XD
Anyway, I don't know why I'm awake right now, but I am.
I got two emails, one specifically about the refund and one from customer service.
Thanks for contacting Virgin Mobile Customer Care.
I am very sorry to hear about this terrible incident.
After carefully checking your account, I found that have already disputed $18.60 + $5 we have placed in your account before for at total refund of $23.60.
You have a total balance of $19.60
Moreover, we have opened up a trouble ticket so our specialists can check why you were rated incorrectly in order to avoid future issues like this one.
In addition, we have made the complete refund for the issue you had. If you have any other questions or issues do not hesitate to contact us.
Yeah, ya damn well better figure out what you messed up. I can't guarantee that I'll stick around if this happens again. In the depths of my despair, I was looking at other phone services and ran across a site with cell phone service ratings. It looks like I'm not the only one with serious issues with their customer service. A lot of people have trouble with the dropped calls and other crap.
Unlike them, I've had excellent service otherwise. It might have taken them for-fucking-ever to get their heads out of their asses but they did, so I'll stay with them for now. Which is good because I think the endless repeating of my phone number has finally made me memorize it, which I hadn't done before, so changing now would be a pain XD
Anyway, I don't know why I'm awake right now, but I am.