If you don't like the results of a survey. . . . . .
Then change the questions to tell you what you want to hear!
1 Response to low-scoring questions and comments received
This section gives a brief response from the SMT to the ‘issues’ identified by the survey:
· “The Company lets people know when work is not done well” - this was a low scoring question and there is obviously a disconnect between what the SMT believe/observe and the general opinion of some staff. Next year we will change the question to “The Company lets me know when my work is not of a good standard” so that the focus is on what is known by personal experience rather than what is perceived to happen to others (which may be the source of the disconnect).
· “All staff are involved in the way the Company is run and the decisions made” - this final low scoring question is a disappointment to the SMT which believes that in general staff are involved to the maximum extent possible. However we obviously need to do more here to convince some people.
I don't think changing the question or doing anything to convince the employees that they are wrong is really the sollution we want. Perhaps addressing the issue would be more beneficial?